- Managing the day-to-day operational delivery of Services to the Customer, including efficient and effective management of the technical staff and tools
- Ensuring delivery and continuity of daily operations, support, maintenance, and administration for the services
- Identifying risk and issues in the delivery of the Services regularly and making sure they are managed to resolution in collaboration with the customer
- Manages the development and implementation of operational and configuration Changes to the technical components for the area of responsibility
- Manages and assesses the quantity and quality of staff resources used in the delivery of Services and makes recommendations for corrective actions to management when necessary to address issues
- Maintains and supports the in-scope technical components to the requirements in the Statement of Work that are within the area of responsibility for the Service Manager
- Ensure staff resources have the proper knowledge, training, and skills, along with following the Provider's customer-approved Procedures in the delivery of the Services as required in the Agreement
- Assist management in making decisions to improve service delivery and quality at an operational level; and
- Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the Customer
- Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements
- Knowledge and experience of industry standards such as ITIL version 3, ISO :2011, COBIT, and CMMI — SVC at level 3 at minimum
- Certified ITIL service management foundation
- Must know about Cloud Azure /GCP / AWS and Automation tools and techniques
- Training, experience, and certification in the technical components and tools managed, such as SolarWinds/ Control-M/ Stack Storm
- Strong knowledge of management of staff resources, including the ability to motivate staff and resolve issues and conflicts
- Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other; Providers to meet the customer's end-to-end service levels; and
- Ability to manage ITSM management processes and procedures in an outsourcing environment
- 8 years of experience in managing service delivery for similar services for a similar-sized organization compared to the customer
- At a minimum, certified ITIL service management foundation, Cloud, and any tools certification
- IT technical certifications would be desired related to the in-scope components, tools, and services; and
- An associate degree in business, technology, or a related field, but a bachelor's degree would be preferable
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Service Manager – Cloud - Dallas - Quantum World Technologies Inc.
Description
Role: Service Manager – Cloud
Location: Dallas, TX .
Job Description:
Must Have's:
Good to Have:
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ServiceNow Cloud Manager
Only for registered members Dallas, TX
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Service Manager – Cloud
Only for registered members Dallas, TX
-
Manager, Cloud Engineer
Only for registered members Dallas
-
Senior Manager – Cloud
Only for registered members Dallas
-
Senior Manager/Manager-Cloud
Only for registered members Dallas
-
Manager, Cloud Operations
Only for registered members Dallas
-
Service Manager – Cloud
Only for registered members Dallas
-
ServiceNow Cloud Manager
Only for registered members Dallas
-
Manager, Cloud Engineer
Only for registered members Dallas, TX
-
Oracle Cloud Project Manager
Only for registered members Dallas
-
Cloud Solution Architect Manager
Only for registered members Dallas
-
Manager / Senior Manager Cloud & Data Technologies
Only for registered members Dallas, TX
-
Engineer - Cloud & Infra Management
Only for registered members Dallas
-
Engineer - Cloud & Infra Management
Only for registered members Dallas
-
Manager / Senior Manager Cloud & Data Technologies
Only for registered members Dallas
-
Senior Manager, Cloud Network Engineering
Only for registered members Dallas
-
Senior Manager, Cloud Network Engineering
Only for registered members Dallas, TX
-
Senior Manager, Cloud Network Engineering
Only for registered members Dallas, TX
-
Senior Manager, Oracle Cloud AMS
Only for registered members Dallas, TX
-
Digital Cloud Solution Specialist, Manager
Only for registered members Dallas, TX
