Patient Customer Advisor - Henderson, NV
1 month ago

Job summary
The Customer Service Advisor handles account inquiries via inbound and outbound calls from patients, guarantors,or other third parties to review account information, take appropriate actions in various systems to resolve inquiries,
and secure payment on outstanding account balances.
Responsibilities
- Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures- Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances- Document patient inquiry and actions taken into the appropriate systems- Update or add insurance information and/or patient demographic information and request rebill- Work with patients and guarantors to secure payment on outstanding account balances using secured payment methodsBenefits
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drugand behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.- Additional options for dental
& vision benefits, life & disability coverage, flexible spending accounts, supplemental health protection plans (accident,
critical illness,hospital indemnity), auto & home insurance, identity theft protection, legal counseling,long-term care
&coverage,moving assistance,pet insurance,and more.
Job description
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