Customer Response Engineer - San Jose, United States - Insight Global

Description

Customer Response Engineering group is responsible for providing engineering-level assistance to customers using endpoint products. The Senior Software Engineer position will be responsible for investigating customer-reported product issues, debugging product code and developing product fixes, and contributing to the development of minor product releases with defect fixes, usability and supportability

improvements, and deal-supporting product enhancements


Software Development:
o Expert-level knowledge with Java, C, or C++

• Software Design:

o Object-oriented programming, algorithms, and data structures

o Multi-threaded programming, synchronization events/semaphores, concurrency

control, asynchronous programming

• Software Systems:

o Operating systems internals, networking and file systems

o Cross-platform coding for Windows, Linux, and MacOS including both Intel and ARM

architectures is a plus

o Debugging complicated problems with pointers, deadlocks and resource leaks

o Low-level systems experience like Windows kernel development is a plus

• Software Quality:

o Test driven development, code-coverage driven unit & system testing, leveraging

static & dynamic analysis tools, performance instrumentation, stability & security

testing using automated infrastructure.