Regional Director, Dining - San Bernardino - HumanGood Community Support Center

Description

This role, internally known as Regional Director of Hospitality, is responsible for overseeing and managing dining operations across several self-operated Life Plan Communities, as designated by the Vice President of Hospitality. This role provides strategic and operational leadership for dining operations across all levels of living, ensuring alignment with HumanGood's mission and hospitality standards.

The Regional Director is accountable for implementing a dining program that emphasizes food quality, flavor, and a personalized experience—consistently creating positive, memorable moments for residents, team members, and guests. This leader sets the tone for excellence, ensuring regulatory compliance, operational consistency, and a culture of pride in our self-operated dining model.

In this role, you will do the following: 

• Lead and support assigned self-operated dining teams to meet or exceed HumanGood's brand and quality standards.
• Provide on-site leadership during major rollouts, transitions, and key initiatives within community dining operations.
• Develop and assess core competencies for community dining leaders, aligning them with evolving service offerings and brand expectations.
• Contributes to the creation and implementation of standards, policies, and programs that enhance service delivery across all levels of living.
• Collaborate on the design and delivery of training programs tailored to both foundational and specialized skills for managing diverse dining venues.
• Oversee the implementation and ongoing optimization of recipe and menu systems, inventory management tools, and point-of-sale platforms.
• Participate in budget development and manage labor, food, and non-food expenses to ensure financial performance and operational efficiency.
• Monitor and evaluate the success of new initiatives, providing feedback to operations leadership to inform continuous improvement.
• Actively solicit and respond to resident and team member feedback to enhance the dining experience.
• Build strong relationships with residents and team members to gather informal insights and foster a culture of collaboration.
• Engage regularly with company and community leadership to drive improvements in satisfaction and service delivery.
• Establish a structured feedback loop from frontline teams to leadership to inform innovation and revenue growth opportunities.
• Maintain a robust quality assurance program to ensure meals are fresh, flavorful, well-prepared, and served with courtesy and timeliness.
• Ensure all food handling, storage, and preparation practices meet or exceed company standards and local, state, and federal health regulations.
• Collaborate with the procurement team to implement a purchasing strategy that balances enterprise efficiency with local flexibility to enhance food quality and resident satisfaction.
• Monitor community performance and report regularly to the VP of Hospitality, highlighting best practices and identifying opportunities for improvement.
• Coordinate interim leadership support for communities experiencing staffing transitions to ensure continuity of service.
• Provide oversight and support for special events and functions as needed.

To be successful in this role, you should have the following: 

• Degree in Culinary Arts, Hospitality Management, or a related field preferred; a combination of formal education and progressive leadership experience will be considered.
• 7+ years of related work experience, multi-unit experience preferred; or equivalent combination of training and experience which provides the required skills, knowledge, and abilities.
• Experience in healthcare, especially long-term care is a plus
• Proven track record of building, mentoring, and inspiring high-performing, service-oriented teams.
• Deep understanding of hospitality principles, with an emphasis on delivering personalized, memorable dining experiences.

• Strong operational and financial acumen, including experience managing food and labor costs, vendor partnerships, and quality assurance programs.

• Demonstrated ability to lead through change, roll out new initiatives, and drive continuous improvement across diverse teams and settings.

• Commitment to our organization's mission and values; brings a servant-leader mindset with a focus on collaboration, dignity, and compassion.

• Passion for providing an exceptional experience for our residents and guests
• Willingness and ability to travel approximately 50% of the time to support communities and teams across the region.

What's in it for you?

As one of the largest nonprofit owner/operator of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members are eligible for the following:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1^st of the month following your start date

• Low-cost T-Mobile cell phone plan (up to 5 lines)

• Tuition Reimbursement
• 5-star employer-paid employee assistance program
• Find additional benefits here:

Compensation: $150,000-170,000 (depending on experience and geographical location) + performance-based bonus 

Location: Please note, this position is remote with travel.  Candidates must be located in Southern CA, NV, or AZ. 

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.