Customer Experience Position - Santa Rosa, CA - HartleyCo

    HartleyCo
    HartleyCo Santa Rosa, CA

    4 days ago

    Description

    Customer Experience Position

    We're building an AI-led commercial insurance platform that scales with minimal human intervention. As the Head of Customer Experience, you will oversee the entire service lifecycle from initial contact to claims resolution and billing. Your goal will be to build efficient systems that enable CX to scale 10x without a proportional increase in headcount.

    Key Responsibilities:

    • Own the full customer journey including COIs, endorsements, renewals, claims coordination, billing escalations, quality assurance and trust management.
    • Built systems that facilitate seamless CX at scale without requiring a significant workforce expansion.

    Your background in insurance or fintech lending can help our company define what the human layer should look like in an increasingly automated industry landscape."


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