- Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
- Address guests by name and recognize their special occasions
- Explain products or services and prices, and answer questions from customers
- Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
- Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
- Resolve customer complaints regarding booking, ticketing and special boarding needs
- Contact guests about changes to their cruise date, time or departure location
- Additional job duties as assigned
- High school diploma or equivalency is required
- Must have a minimum of 1 year customer service experience
- Required to use computers and computer applications such as Microsoft Word & Excel
- Must have excellent oral communication skills – expression, listening and comprehension
- Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
- Cash handling / basic math skills are required; agents collect money from guests, and return proper change
- Must meet minimum state age requirements
- Must be reliable, responsible and dependable
- Must possess a service orientation
- Must be careful about details and thorough in completing tasks
- Must deal calmly and effectively with high-stress situations
-
Ticket Booth Agent
2 weeks ago
Hornblower - City Experiences Baltimore, MD, United StatesHourly rate: $15.00/hr · City Cruises is seeking Ticket Booth Agents for our Baltimore, MD operation. · About Us: · City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfo ...
-
Ticket Booth Agent
2 weeks ago
Hornblower Inc Baltimore, United StatesHourly rate: $15.00/hr · Before applying for this role, please read the following information about this opportunity found below. · City Cruises is seeking Ticket Booth Agents for our Baltimore, MD operation. · About Us: · City Experiences' passion is to provide amazing experie ...
-
Ticket Booth Agent
2 weeks ago
City Experiences - Hornblower Corporation Baltimore, United StatesThe successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. About You:This person will be adaptabl Ticket, Agent, City, Reservat ...
-
Customer Service Exit Booth Agent
4 weeks ago
Enterprise Rent-A-Car Hanover, United StatesEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in No ...
-
Customer Service Exit Booth Agent
4 weeks ago
Enterprise Rent-A-Car Hanover, United StatesOverview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing co ...
-
Ticket Booth Supervisor
1 week ago
City Experiences - Hornblower Corporation Baltimore, United StatesThe successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales. Essential Duties & Responsibilities: Oversee Pier Sales Agents and be prepared to troubleshoot Supervisor, Ticket, City, Oper ...
-
Ticket Booth Supervisor
3 weeks ago
Hornblower Inc Baltimore, United StatesCity Experiences is seeking a Ticket Booth Supervisor for our City Experiences operation in Baltimore, MD. · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · The successful Ticket Booth Supervisor ...
-
Ticket Booth Supervisor
5 hours ago
Hornblower Inc Baltimore, United StatesCity Experiences is seeking a Ticket Booth Supervisor for our City Experiences operation in Baltimore, MD. · About You: · This person will be adaptable, dynamic, and embody City Experiences RESPECT Service System. · About the Opportunity: · The successful Ticket Booth Supervis ...
-
Ticket Booth Supervisor
3 weeks ago
American Queen Voyages Baltimore, United StatesCity Experiences is seeking a Ticket Booth Supervisor for our City Experiences operation in Baltimore, MD. · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · The successful Ticket Booth Superv ...
Ticket Booth Agent - Baltimore, United States - City Cruises
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Hourly rate: $15.00/hr
City Cruises is seeking Ticket Booth Agents for our Baltimore, MD operation.
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you
About the Opportunity:
The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities:
The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply.The Companyparticipates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.