Kendo Brands Beauty Contractor (1099) - Long Key - Inktel

Description

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters.

Available Schedules:

• Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm
• Schedules cannot be negotiated.
• Training Pay: $15.00
• Start Date: 12/22/25
• Pay: $16 per hour

Qualifications:

• Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

• Strong desire to be helpful and take ownership to resolve customer situations

• Excellent communication skills: clear tone and knowledge/use of proper grammar

• Positive outlook and enthusiastic attitude

• Conscientious team player

• Driven by delivering results

• Dependable and consistent, history of good attendance

• Naturally curious with an aptitude for learning and understanding quickly

• Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers

• Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES

• Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.

• Demonstrate high standards for quality service

• Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication

• Work in tandem with the quality and training team to self-manage performance expectations

• Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development

• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts

• Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects

• Strict adherence to key performance indicators (KPI) as set by management.

• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS

• 2-3 years' experience in a business/professional environment; preferably in the service industry

• Comparable experience in an office environment encouraged

• Self-starter and ability to manage workload efficiently

• Exceptional written communication skills

• Demonstrate ability to deliver a high level of client service under high volume

• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen

• Professional, upbeat, and engaging written communication

• Ability to develop relationships with clients, even in difficult situations

• Ability to advise and counsel clients in a quick and efficient manner

• Must be computer literate and internet savvy- e-commerce and online shopping experience preferred

• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)

• Excellent Data Entry skills/ wpm minimum

• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

• Vacation blackout period applies during the holiday season and promotional periods

• Punctuality is essential.

Job Type: Full-time

Salary: $16.00 per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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