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    information technology associate - Sacramento County, United States - State of California

    State of California
    State of California Sacramento County, United States

    3 weeks ago

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    Description

    Job Posting: Service Desk Associate

    Public Employees Retirement System

    JC Service Desk Associate
    INFORMATION TECHNOLOGY ASSOCIATE

    $4, $8,238.00 per Month

    Final Filing Date: 6/13/2024

    Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

    Job Description and Duties

    Anticipated Interview Dates: Virtual interviews are anticipated to be held between July 15-26, 2024

    Telework Information: Act quickly to apply for this hybrid position, where you'll enjoy 100% (five days) remote work, each week

    Our Information Technology Services Branch (ITSB)/Technology Infrastructure Services Division (TISD)/Customer Technologies Support's (CTS) Service Desk and Access Management Section (SDAMS), Service Desk Management Unit (SDMU) is seeking an Information Technology Associate (ITA) to serve as the single point of contact between California Public Employees' Retirement System (CalPERS) customers and Information Technology (IT) Services, to be the focal point for customers to report IT-related Incidents and request IT services, and be the primary source for all IT communications.

    The SDAMS Team performs a variety of analytical tasks in support of the SDMU:

  • Resolving technical problems reported by ITSB internal and external customers
  • Providing support and training of Information Technology Infrastructure Library (ITIL) policies and procedures
  • Quality Assurance/Quality Control of Interaction and Incident Records
  • Reporting trends in technical support to the cross-functional project teams
  • Driving our CalPERS mission
    • How did you hear about this position? Tell us in this .

    Minimum Requirements

    You will find the Minimum Requirements in the Class Specification.

    Additional Documents

    Special Requirements

    Statement of Qualifications

    Please provide a Statement of Qualifications (SOQ) for the hiring manager's review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

    The SOQ must be typed, titled "Statement of Qualifications", and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point.
  • Describe and provide examples of your experience using service management tools.
  • Describe and provide examples of your experience supporting cloud-based systems/applications.
  • Describe your ability to present Information Technology ideas and information both verbally and in writing to diverse audiences.
    • Minimum Qualifications

    All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

    Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit .
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