Service Dispatcher - Newtown
1 day ago
Job description
SERVICE DISPATCHER
Thomas Edison Electric - Newtown, PA
Some people schedule appointments.
Others run the day with the precision of mission control - keeping the team moving, the clients informed, and the chaos out.
This is not a simple coordinating job.
This is the heartbeat of daily operations.
If you think in routes and priorities...
If you thrive in fast-moving environments...
If you bring order where others see overwhelm...
You may be the dispatcher we're looking for.
What You Will Own
You won't just "book calls." You will control the flow of the entire day.
Your mission is simple:
Right tech. Right job. Right time. Every time.
You Will
Build and manage the daily schedule
Assign technicians based on skill, urgency, and location
Communicate throughout the day to clear roadblocks
Deliver proactive updates to clients
Adjust quickly when emergencies arise
Track daily KPIs and protect productivity
Support next-day readiness and after-hours flow
Work closely with Service Managers, Install, & Client Experience teams
This role is for someone who finds clarity in complexity.
Who This Is For
This role fits someone who:
Has 1-2+ years of dispatch or coordination experience
Stays calm under pressure
Communicates clearly and professionally
Understands home-services work (HVAC/electrical/plumbing preferred)
Learns software quickly
Juggles multiple priorities with accuracy
Values speed, service, and order
Compensation & Schedule
Pay Range:
$18/hr to $27/hr depending on experience plus spiffs with a clear path to $56k/year Schedule: Full-time, Monday through Friday, some weekend days
What Your Life Looks Like Here
Six months from now, you'll be working in a company where:
Your health and vision are fully covered
You're building retirement with a 401(k) + 4% match
You receive paid time off and paid holidays
Your accuracy and ownership are recognized
You work with a team that values professionalism and precision
Future Growth - What Your Life Will Look Like
This is not a dead-end coordinating job. This is a launchpad.
As you master this role, your opportunities grow with you.
Six to twelve months from now, you won't just be managing the board - you'll be someone the team depends on to set the rhythm for the entire day.
You will have the opportunity to grow into roles such as:Senior Dispatcher
Dispatch & Scheduling Lead
Operations Support
Client Experience Leadership
The better you become, the more doors open.
Salary:
$ $27.00 per hour
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