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  • Jr. Helpdesk Administrator - Reading - InsideHigherEd

    InsideHigherEd
    InsideHigherEd Reading

    2 weeks ago

    InsideHigherEd background
    Description

    Job Title:

    Jr. Helpdesk Administrator


    Summary:

    The Jr. Helpdesk Admin is responsible for providing technical and non-technical support for Faculty, Staff, and Students. The ideal candidate will have knowledge and experience using past and current versions of Microsoft Windows operating systems and Microsoft Office.

    Key Responsibilities:

    • Assist faculty, staff, and students with any technical related issues
    • Configure, assemble and install workstations and/or peripheral equipment
    • Unlock and reset of faculty, staff, and student account password
    • Install software, patches, upgrades, and maintenance of operating systems
    • Perform daily lab status survey and complete all necessary documentation
    • Monitoring and completing tickets assigned
    • Other tasks and responsibilities as needed and assigned.

    Requirements:

    • High School diploma or GED required
    • Associate's Degree in Information Technology or related field or technology certification is preferred
    • One year of relevant experience working with computers, peripherals, and office equipment is preferred
    • Bilingual speaking Spanish/English preferred

    Working Conditions:

    The noise level in the work environment is usually moderate.

    FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS: https://www.racc.edu/about-racc/clery


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