Driver License Technician Trainee - Littleton, United States - State of Colorado

Description

Driver License Technician Trainee (Golden)

Salary

$39, $51,768.00 Annually

Location

Golden, CO

Job Type

Full Time

Job Number

TAA

Department

Department of Revenue

Division

Motor Vehicles - Driver License

Opening Date

12/20/2023

Closing Date

12/29/2023 5:00 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

16950 W Colfax Ave #104, Golden, CO 80401

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Hiring Pay Rate

Although a range is given, the typical starting pay for this position is $1,548.46/ biweekly.

DESCRIPTION

BENEFITS

QUESTIONS

Department Information

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.

The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.

Exciting NEW Benefit

The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Description of Job

Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Do you want to support your local community by providing necessary services? We're hiring customer service oriented individuals for our entry level Driver License Technician Trainee role at theGoldenDriver License location This position is a trainee role where you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. Once you are trained and certified, you might have an opportunity to promote If you're ready to grow a career with the State of Colorado and participate in all the benefits as a State employee, then this job may be for you

Primary Duties:

Customer Service

Interact with customers as the primary point of contact.

Communicate with customers about their needs, eligibility, and ensure compliance.

Work with the customer and DLO team to troubleshoot any issues.

Assess the applicant's be avior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.

Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information

Data Entry

Process computer-generated driver's license, identification documents and hearing requests.

Verify eligibility for and process reinstatements.

Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system

Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits

Eligibility

Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.

Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements.

Review documentation submitted for proof of identification/lawful presence by the applicant

Cash Handling

Inquire and collect fees for organ donor program and complete voter registration applications

Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)

May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.

Minimum Qualifications, Substitutions, Conditions of Employment and Appeal Rights

COLORADO RESIDENCY REQUIREMENT:

Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

MINIMUM QUALIFICATIONS:

Must meet one of the following or any combination of experience/education to meet the qualifications:

OPTION 1:

1 year of experience in a customer service role.

OR

OPTION 2:

College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis

PREFERRED QUALIFICATIONS AND COMPETENCIES: Preference will be given to applicants with:

State experience in a work environment in which laws, rules, and regulations are put into place

Customer service experience utilizing conflict resolution techniques

Customer service experience utilizing problem solving skills

Strong written, computer and data entry skills

Prior work in a high stress environment maintaining a professional attitude

Prior work collaborating and working on a team

Driver License Systems Fundamentals (DLF Certification):

Newly hired (o