- Execute Crescent Electric's strategy to optimizing the Customer Experience and Service framework in accordance with customer expectations and ensuring the realization of profitability.
- Lead the optimal team support structure and talent to support the design, changes and deployment.
- Lead, and manage Inside Sales team across multiple geographical locations.
- Collect and provide analysis to ensure service optimization.
- Drive the business forward through continued leadership and insights while developing and strengthening the service workforce.
- Strong team player who operates with high levels of integrity, trust and respect for the individual. Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization
- In-depth knowledge of all facets of a distributorship.
- Experience in training and developing employees.
- Knowledge of electrical distribution.
- Strong analytical and problem solving skills.
- Carry out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.
- Must set clear expectations and goals and helping employees to achieve them.
- Demonstrated ability to drive transformational change including the ability to influence employees to embrace change through clear communications and definition of inspiring vision(s) for the future.
- Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
- Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
- Excused Absence time off and Paid Time Off (PTO).
- Company-paid holidays.
- Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
- Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company's 401(k) plan once they achieve 90 days of employment.
-
Member Experience Team Supervisor
1 day ago
MDO Holdings Raleigh, United StatesJob Details · Job Location · Raleigh - Raleigh, NC · Position Type · Full Time · Travel Percentage · None · Job Category · Customer Service · Description · O2 Fitness Introduction: · We at O2 Fitness recognize that quality employees are the lifeblood of our company. We will do ou ...
-
Member Experience Team Supervisor
1 day ago
MDO Holdings Raleigh, United StatesJob Details · Job Location · North Ridge - Raleigh, NC · Position Type · Full Time · Travel Percentage · None · Job Category · Customer Service · Description · O2 Fitness Introduction: · We at O2 Fitness recognize that quality employees are the lifeblood of our company. We will d ...
-
Outbound Loader
5 days ago
SYSCO Cary, United States Full timeCompany: · US1167 FreshPoint Raleigh, Division of FreshPoint North Carolina, Inc.Zip Code: · 27560Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay ...
-
Sales Representative
5 days ago
SYSCO Cary, United States Full timeCompany: · US1167 FreshPoint Raleigh, Division of FreshPoint North Carolina, Inc.Zip Code: · 27560Employment Type: · Full TimeTravel Percentage: · Up to 50%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic ...
-
Outbound Forklift Operator
5 days ago
SYSCO Cary, United States Full timeCompany: · US1167 FreshPoint Raleigh, Division of FreshPoint North Carolina, Inc.Zip Code: · 27560Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay r ...
-
Machine Operator I
3 days ago
Stryker Corporation Cary, United States**Why manufacturing at Stryker?** · We are proud to be named one the #1Best Workplace in Manufacturing and Production in the United States by Fortune Magazine since 2023 · Are you interested in getting hands-on experience with products that are making an impact on people's lives? ...
-
Diesel Technician/Mechanic II
4 days ago
Penske Truck Leasing Cary, United States Full time204 trans air drive morisville, nc 27560 What's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the indu ...
-
Diesel Mechanic/Technician I
1 day ago
Penske Truck Leasing Cary, United States Full time204 trans air dr morrisville nc 27560 What's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles i ...
-
Dual Study Program in Civil Engineering 2024
4 days ago
Phoenix Industries White Oak, United StatesThe German Railway is one of the most diverse employers in Germany. Every year, we are looking for new talents for a dual study program. With us, you can start your career and study at a university at the same time. The combination of practical experience and theory is the perfec ...
-
Diesel Technician/Mechanic III
4 days ago
Penske Truck Leasing Raleigh, United States Full time100 Laurensfield CT garner nc 27529 What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of ...
-
Diesel Technician/Mechanic
1 day ago
Penske Truck Leasing Raleigh, United States Full time100 laurensfield ct garner nc 27529 Position Summary: · A Penske Refrigeration Technician will diagnose, overhaul, adjust, and repair all series of motor truck and trailer equipment with the primary focus on all refrigeration unit maintenance equipment designed for commercial tru ...
-
Gas and water installer
4 days ago
Apex Ventures Raleigh, United StatesReference: · To strengthen our team, we are looking for an installer as a leak detector (m/f/d) for the Augsburg area, starting as soon as possible, in full-time for the measurement technology department. · Your responsibilities: · Conducting leak detection, excavation, and emer ...
-
Custodial Supervisor
2 days ago
Aramark Durham, United StatesThe Custodial Supervisor will assist management in maintaining or improving cleanliness quality through inspections, training and employee accountability, including employee coaching or counseling. Supervisors must build upon established employee or customer relationships, improv ...
-
Maintenance Supervisor
16 hours ago
Atrium Hospitality Cary, United StatesThe primary purpose of the Maintenance Supervisor is to supervise engineering staff and ensure work orders are completed in a timely basis according to brand standards so that guests can have an excellent experience throughout their stay. Work Perfor Maintenance Supervisor, Super ...
-
Banquet Supervisor
8 hours ago
Atrium Hospitality Cary, United StatesThe primary purpose of the Banquet Supervisor is to ensure that guests have an excellent banquet experience while directing the staff in servicing banquet related activities to ensure a successful function and repeat business. Preferred Audio Visual Supervisor, Banquet, Banquet M ...
-
Store Supervisor
2 days ago
Taco Bell Cary, NC, United States Full timeTaco Bell - Kildaire Farm is looking for a full time or part time Store Supervisor for our location in Cary, NC. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company policies, pr ...
-
patient care technician
5 days ago
Fresenius Medical Care North America Cary, NC, United States**POSITION FEATURES:** · 400 KEISLER DR STE 100 , CARY , NC · **PURPOSE AND SCOPE:** · Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. · Functio ...
-
fleet maintenance intern
4 days ago
Town of Cary NC Cary, United StatesDo you enjoy vehicle and equipment maintenance and have a passion for doing so with excellent customer service? Come join Cary as a Fleet Maintenance Intern where you can build upon your formal automotive education with practical experience. This int Equipment Maintenance, Mainte ...
-
Behavior Therapist For Autism
3 days ago
Bright achievements Raleigh, United StatesBright Achievements is a Behavioral Health Agency providing home-base Applied Behavior Analysis (ABA) therapy services throughout New Jersey. We are looking for both, caring and professional ABA therapists to provide ABA services for children with autism under the guidance of a B ...
-
Imaging Tech Assistant
5 days ago
WakeMed Cary, United StatesAbout WakeMed:Position Information:The Imaging Tech Assistant performs a wide variety of tasks including clerical technical and patient focused care related to helping departmental technologists. Tech Assistant is responsible for working with the departmental technologists prepar ...
Customer Experience Supervisor - Cary, United States - Crescent Electric Supply Company
Description
As the Customer Experience Supervisor, you will develop the standardization and optimization of processes that drive the Customer Experience with their Inside Sales team and will adhere to the metrics that have been developed to measure these outcomes in relation to our organizational goals. In this role, you will oversee three critical workstreams: customer value & optimization, customer experience representatives development, training & optimization, and CX operations improvement.
PRIMARY DUTIES:
QUALIFICATIONS:
SUPERVISORY RESPONSIBILITIES :
#LI-CEGO
Total Rewards and Benefits
Crescent Electric's compensation package includes an array of top-tier benefit options, including:
Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders... together.
Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.