Claims Customer Experience Specialist - Portsmouth, NH

Only for registered members Portsmouth, NH, United States

1 month ago

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Job summary

FedPoint seeks a Claims Customer Experience Specialist to support Senior CCES and play a key role in understanding customer feedback across claims. This role contributes directly to improving claims service model, minimizing risk, and enhancing customer satisfaction.

Responsibilities

  • Communicate directly with customers regarding complaints.
  • Negotiate resolutions under management guidance.

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