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    Sustaining Software Engineer - Houston, United States - NOV Inc

    NOV Inc
    NOV Inc Houston, United States

    5 days ago

    Default job background
    Full time
    Description

    DP&A Sustaining Software Engineer

    Responsibilities

  • Track and route field-related issues via Jira Service Desk ticketing system for Software Engineering groups.
  • Provide technical support for Tier 1 Support, Field Engineers, internal and external customers.
  • Handle customer escalations, conduct remote sessions, troubleshoot, and reproduce customer issues.
  • Troubleshoot networking, software, and hardware issues.
  • Perform root cause analysis for software/hardware issues reported.
  • Provide improved system stability through wholistic system testing in real real-world environments.
  • Maintain and optimize system configuration files.
  • Develop tools to help with supporting the product for support or other internal teams.
  • Maintain and update training environments for internal and external customers.
  • Review and improve product documentation and processes.
  • Work along with Engineering teams to develop solutions for customer-reported problems.

    • Facility Specific Responsibilities

  • Travel required to various local and international NOV facilities, customer offices, and rig locations.

    • Qualifications:

  • Experience with NOV control systems, and technologies.
  • Must be able to troubleshoot integrated software systems.
  • Must have excellent written and verbal communication skills in English.

    • Preferred Qualifications:

  • Bachelor's degree in Engineering field or equivalent combination of education and experience.
  • Experience working with the following software: SQL Linux VirtualBox Python Git
  • Field experience on drilling rigs preferred.
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