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- Oversee the infrastructure and network operation by responding appropriately to alerts and events.
- Oversee incident resolution, ensuring appropriate response to escalations.
- Coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery.
- Review root cause analysis documentation to address performance management and incident correlation issues.
- Provide data center support where appropriate.
- Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues.
- Provide incident notification to Government representatives
- Bachelor's Degree in Computer Science, MIS, Business, or related field
- 8 Years of related experience
- IAT Level III Certification
- CISCO Certified Network Professional (CCNP) Routing and Switching, CISCO Certified Design Professional (CCDP)
- Provide Network expertise for a large Federal Government Program Management Office
- US Citizenship required.
- TS/SCI Security Clearance with Full Scope Poly required
- Strong collaboration skills; works well on a team
- Excellent communication and troubleshooting skills
- Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment
- Experience with configuration management tools
- Proven hands-on network engineering experience including routing, switching, gateways, VPNs, and MPLS networks including cryptographic equipment.
- Proven experience evaluating new technologies and providing engineering and design support to optimize network performance and interoperability.
- Hands-on experience with architecting, implementing, and installing complex network solutions to include load balancing, firewall implementation, and both WAN and LAN networks
- Clear understanding of overarching INFOSEC and COMSEC security requirements
- Experience monitoring network performance and ensuring system availability and reliability
- Hands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level
- Proven ability to perform network maintenance and system upgrades including service packs, patches, and security configurations
- Demonstrated ability to monitor system resource utilization, trending, and capacity planning
- Security+ certification Desired Qualifications
- Strong knowledge of Information Technology Service Management, ITIL preferably
- Experience working in customer environment
- Ability to conduct on-the-job training
- Experience writing and troubleshooting scripts
- ServiceNow, Splunk experience
- CCNA certification
- Bachelors Degree and 12+ years of professional experience and a Master of Arts/Science or equivalent degree in computer science or related area of study
Netops Specialist Sr - New Orleans, LA, United States - SOC/Day & Zimmermann Federal Services
Description
NetOps Specialist Senior needed for a long-term contract opportunity with SOC's client to work in New Orleans, LAYou must have an active Secret clearance Responsibilities
successful completion of a background investigation, and d rug urinalysis
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability
Network Subject Matter Expert needed for a long-term contract opportunity with SOC's client to work in Maryland or Virgnia/Remote
Active Top Secret/SCI Clearance with Full Scope Polygraph is required Responsibilities
Location:
MD or VA
Employment Pre-requisites The following requirements must be met to be eligible for this position:
Successful completion of a background investigation, and d rug urinalysis
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability
#INDSOC