Regional Service Specialist - Danbury
2 days ago
Job summary
The Regional Service Specialist serves as the primary service operations lead between Regional CCA leadership, Brand SMEs, CCA Service Operations,and key internal work groups. This role is accountable for driving service performance,
customer experience (NPS), Field Action execution, technician growth and readiness,
and MobileService+ performance.
- Serve as the SME for the Regional CCA Field Team on a variety of service operations matters including: Emerging EV technologies (i.e. bi-directional charging) and industry trends.
- Monitor # of Vehicles Delivered with an Open Safety or Non-Compliance Recall, Recall Completion and PDI Debit Reduction.
- Focal point for regional Thermal Runaway Propagation (TRP) alerts.
- Implement strategies to support GM and brand specific programs related to servicing EVs (e.g. battery reman processes and logistics).
Job description
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