- Demonstrate strong customer focus with excellent organizational and communication skills
- Execute strong cross-functional collaboration and leadership
- Adapt and innovate to ensure the success of both Staples and the Enterprise Tools Engineering
- Constantly challenge yourself by actively seeking new ways to grow using both formal and informal development channels
- Foster an inclusive environment by welcoming diversity
- Bachelor's degree in Computer Science, Information Systems, Engineering or a directly related field
- At least 5 years of experience with:
- Acting as a Service Now Administrator / Developer
- Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
- Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
- Supporting ServiceNow Service Catalog and Requested Items related artifacts
- Implementing general settings such as incident, problem, change, and SLA
- ServiceNow Discovery
- CMDB (Configuration Management Database)
- REST/SOAP API integration
- Service Catalog configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
- ServiceNow Portal configuration working in Angular JS.
- Flow Designer to build catalog workflows / integrations.
- Creating and updating: Order Guides, Catalog Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
- Agile/Scrum/SAFe methodology
- At least one of the following certifications:
- CSA – Certified ServiceNow Administrator
- CAD – Certified Application Developer
- Virtual Agent /Natural Language understanding
- Performance Analytics Application
- PowerShell scripting
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
-
ServiceNow Administrator
5 days ago
Staples Framingham, United StatesJob Description · Staples is business to business.You're what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are inte ...
-
ServiceNow Administrator
2 weeks ago
Staples Framingham, United StatesStaples is business to business. Youre what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious ...
-
ServiceNow Administrator
2 weeks ago
The Cranberry Country Chamber of Commerce Framingham, United StatesFull time role in Framingham MA - onsite required - hybrid 3days a week in the office: · Staples is business to business. You're what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inv ...
-
Booz Allen Hamilton Boston, United States Full timeServiceNow Platform and Systems Administrator, Senior The Opportunity: · As a ServiceNow Platform and Systems Administrator, you can resolve a problem with a complete end-to-end solution in a fast, agile environment. If you're looking for the chance to not just develop software ...
-
ServiceNow Developer
6 days ago
Entegee Hopkinton, United StatesW2 Contract · Onsite in Hopkinton, MA · ServiceNow Developer · 55-60/HR · ***MUST BE LOCAL*** · Qualifications: · 5+ years of hands-on experience with one or more implementations of ServiceNow is required · ITIL Foundation certification is required · Experience as a ServiceNow Ce ...
-
IT Asset Management Associate
2 weeks ago
The MathWorks Inc Natick, United StatesABOUT THE TEAM:The IT Asset Management Associate is responsible for the execution of Information Technology Asset Management (ITAM) processes to ensure a compliant and optimized IT hardware and software environment. The team is responsible for cataloging, tracking, and managing I ...
-
ServiceNow Waltham, United States Full timeJob Description · Senior Corporate Counsel, Global Public Sector Legal, Ethics & Compliance · Location: This position can be remote, or aligned to one of our ServiceNow offices. · ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks ...
-
Principal Success Architect
1 week ago
ServiceNow Waltham, United States Full timeJob Description · You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices ...
-
Linux System Administrator
4 days ago
Amtex Systems Inc. Cambridge, United StatesTitle: Senior Linux Systems Administrator · Location: Cambridge, MA (2 Days Hybrid) · Duration: 9-month minimum with possibility of extension · Important Skills · Technical – 7+ years of experience, certified RedHat admin, strong cybersecurity background, must be able to use Co ...
-
ServiceNow Developer
3 weeks ago
Partners HealthCare Somerville, United States Full timeDescription As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass ...
-
Financial Aid Counselor
3 weeks ago
Khoury College Boston, United States Full timeAbout the Opportunity · Advise and counsel full and part-time undergraduate and graduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to ...
-
Senior Systems Analyst
1 week ago
State Street Corporation Boston, United States Full timeSenior Systems Analyst ( State Street Bank and Trust Company; Boston , Massachusetts): Provides operational support for clients using the Charles River system and works closely with clients to provide expert level remote management, administration, and support for client producti ...
-
Administrator Pharmacy Support
3 weeks ago
Retail Business Services Quincy, United StatesAddress: USA-MA-Quincy-1385 Hancock Street · Store Code: Store Support Services · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, ...
-
Principal IT Program Manager
3 weeks ago
Mathematica Cambridge, United StatesPosition Description: · Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve prog ...
-
Employee Relations Partner- REMOTE
6 days ago
Ryder Boston, United States Full timeJob Seekers can review the Job Applicant Privacy Policy by clicking HERE. )\ · Summary · The Employee Relations Partner is responsible for providing consistent, tactical Employee Relations consultation to Managers and Employees to resolve employee issues and advise on employee co ...
-
Sr Pricing Analyst
3 weeks ago
ServiceNow Waltham, United StatesJob Description · What you get to do in this role: · You will help develop insights that support the execution of GTM pricing strategies to drive growth and improve price realization. · Define, track, and measure pricing KPIs which provide actionable insights on pricing perfor ...
-
Client Director
9 hours ago
ServiceNow Waltham, United StatesCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...
-
Lead Development Rep
1 day ago
ServiceNow Waltham, United StatesJob Description · Job DescriptionCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joinin ...
-
ServiceNow Waltham, United StatesJob Description · ServiceNow is seeking a Solution Sales Executive (Individual contributor) to join our expanding Inside Digital Sales team (sub 1,000 employee companies). Solution Sales Executive will manage the market success of ServiceNow's Customer & Industry Workflow solutio ...
-
Lead Development Rep
1 day ago
ServiceNow Waltham, United StatesCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...
ServiceNow Administrator - Framingham, United States - Staples
Description
Full time role in Framingham MA - onsite required - hybrid 3days a week in the office:
Staples is business to business.You're what binds us together.
Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.
What you'll be doing:
As part of the Enterprise Tools Engineering team at Staples, you'll bring your ServiceNow subject matter expertise to bear by innovating, integrating, and automating to improve efficiency and productivity with our ServiceNow platform. You will also partner closely with multiple cross-functional teams including ITSM, HR, Security, Vendor Management, and CMDB to deliver smarter workflows for over 45,000 Staples associates.
You'll seek continuous improvement by applying best practices and making recommendations to leadership on opportunities to leverage ServiceNow to solve complex business problems and improve user experience, performance, and quality of service. You will help administer our ServiceNow platform and help develop our roadmap while meeting specific business needs.
What you bring to the table:
What's needed- Basic Qualifications
What's needed- Preferred Qualifications:
We Offer:
