ServiceNow Administrator - Framingham, United States - Staples

Staples Framingham, United States

3 weeks ago

Description

Full time role in Framingham MA - onsite required - hybrid 3days a week in the office:

Staples is business to business.You're what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you'll be doing:

As part of the Enterprise Tools Engineering team at Staples, you'll bring your ServiceNow subject matter expertise to bear by innovating, integrating, and automating to improve efficiency and productivity with our ServiceNow platform. You will also partner closely with multiple cross-functional teams including ITSM, HR, Security, Vendor Management, and CMDB to deliver smarter workflows for over 45,000 Staples associates.

You'll seek continuous improvement by applying best practices and making recommendations to leadership on opportunities to leverage ServiceNow to solve complex business problems and improve user experience, performance, and quality of service. You will help administer our ServiceNow platform and help develop our roadmap while meeting specific business needs.

What you bring to the table:

Demonstrate strong customer focus with excellent organizational and communication skills
Execute strong cross-functional collaboration and leadership
Adapt and innovate to ensure the success of both Staples and the Enterprise Tools Engineering
Constantly challenge yourself by actively seeking new ways to grow using both formal and informal development channels
Foster an inclusive environment by welcoming diversity

What's needed- Basic Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering or a directly related field
At least 5 years of experience with:
Acting as a Service Now Administrator / Developer
Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
Supporting ServiceNow Service Catalog and Requested Items related artifacts
Implementing general settings such as incident, problem, change, and SLA
ServiceNow Discovery
CMDB (Configuration Management Database)
REST/SOAP API integration
Service Catalog configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
ServiceNow Portal configuration working in Angular JS.
Flow Designer to build catalog workflows / integrations.
Creating and updating: Order Guides, Catalog Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
Agile/Scrum/SAFe methodology
At least one of the following certifications:
CSA – Certified ServiceNow Administrator
CAD – Certified Application Developer

What's needed- Preferred Qualifications:

Virtual Agent /Natural Language understanding
Performance Analytics Application
PowerShell scripting

We Offer:

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

ServiceNow Administrator

1 week ago

Staples Framingham, United States

Staples is business to business. Youre what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious ...
ServiceNow Administrator

6 days ago

The Cranberry Country Chamber of Commerce Framingham, United States

Full time role in Framingham MA - onsite required - hybrid 3days a week in the office: · Staples is business to business. You're what binds us together. · Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inv ...
ServiceNow Administrator

3 weeks ago

Staples Framingham, United States

Full time role in Framingham MA - onsite required - hybrid 3days a week in the office: · Apply (by clicking the relevant button) after checking through all the related job information below. · Staples is business to business.You're what binds us together. · Our digital solutio ...
IT Asset Management Associate

3 weeks ago

MathWorks Natick, United States

Summary · Please make sure you read the following details carefully before making any applications. · MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time ...
ServiceNow Business Process Consultant

3 weeks ago

Raso360 Hopkinton, United States

Collaborate with insurance client to understand their specific service management requirements and business processes. · • Design and implement ServiceNow solutions, with a focus on Service Desk, Incident Management, Change Management, and Configuration Management, User Guide, Tr ...
IT Asset Management Associate

1 week ago

The MathWorks Inc Natick, United States

ABOUT THE TEAM:The IT Asset Management Associate is responsible for the execution of Information Technology Asset Management (ITAM) processes to ensure a compliant and optimized IT hardware and software environment. The team is responsible for cataloging, tracking, and managing I ...
Sr Corporate Counsel, Global Public Sector Legal, Ethics

4 days ago

ServiceNow Waltham, United States Full time

Job Description · Senior Corporate Counsel, Global Public Sector Legal, Ethics & Compliance · Location: This position can be remote, or aligned to one of our ServiceNow offices. · ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks ...
Principal Success Architect

56 minutes ago

ServiceNow Waltham, United States Full time

Job Description · You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices ...
Senior Client Executive

3 weeks ago

CRI Advantage Boston, United States

CRI Advantage has an amazing opportunity for a Senior Client Executive to grow their career across the ServiceNow ecosystem. This is a full-time remote position based on the east coast with the ability to travel to the ServiceNow Waltham office and clients' sites when required. ...
IT Project Manager

3 weeks ago

East West Systems Inc Middlesex County, United States Full time

Requirements: · Manage project execution to show adherence to budget, schedule and scope. Monitor and track milestones and deliverables. · Assess customer needs and priorities. · Initiate and review modifications to project plans. · Responsible for migrating IT Service Managemen ...
ServiceNow Developer

2 weeks ago

Partners HealthCare Somerville, United States Full time

Description As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass ...
Financial Aid Counselor

2 weeks ago

Khoury College Boston, United States Full time

About the Opportunity · Advise and counsel full and part-time undergraduate and graduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to ...
Senior Systems Analyst

4 days ago

State Street Corporation Boston, United States Full time

Senior Systems Analyst ( State Street Bank and Trust Company; Boston , Massachusetts): Provides operational support for clients using the Charles River system and works closely with clients to provide expert level remote management, administration, and support for client producti ...
Administrator Pharmacy Support

2 weeks ago

Retail Business Services Quincy, United States

Address: USA-MA-Quincy-1385 Hancock Street · Store Code: Store Support Services · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, ...
Technical Writer/Systems Engineer

3 weeks ago

H2 Performance Consulting Corporation Suffolk, United States Full time

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employme ...
Principal IT Program Manager

2 weeks ago

Mathematica Cambridge, United States

Position Description: · Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve prog ...
Security Infrastructure Group

3 weeks ago

Massachusetts Trial Court Boston, United States

Title: Security Infrastructure Group (SIG) Program Manager · Pay Grade: Management · Starting Pay: $88,695.37 · Compensation will be based on combination of experience and credentials. · Departmental Mission Statement: The Judicial Information Services (JISD) department is charge ...
Technical Services Librarian

3 weeks ago

holland and knight Boston, United States Full time

Description · : The Technical Services Librarian works under the Technical Services Manager to help support database access and credentialing, library invoice processing, cataloging needs, and electronic resource information management. · Key Responsibilities Include: · Work as ...
Sr Pricing Analyst

2 weeks ago

ServiceNow Waltham, United States

Job Description · What you get to do in this role: · You will help develop insights that support the execution of GTM pricing strategies to drive growth and improve price realization. · Define, track, and measure pricing KPIs which provide actionable insights on pricing perfor ...
Workflow Business Manager Service Provider

3 weeks ago

ServiceNow Waltham, United States

Job Description · What you get to do in this role: · In this US-based global role you will serve as a trusted advisor to specific ServiceNow Service Provider partners to help drive pre-buy adoption · Review pre-buy BOMs and partner's corresponding overall global plans for cons ...