Spa and Fitness Front Desk Agent - Snowmass Village
1 month ago
Job summary
We are seeking a Spa & Fitness Front Desk Associate to create a welcoming and seamless experience for members and guests throughout our Spa & Fitness facilitiesResponsibilities
- Promote a positive and service-focused work environment
- Greet members warmly and professionally manage sign-ins register admissions answer phones emails in person inquiries schedule spa appointments manage confirmations operate retail point of sale process payments issue gift cards complete transaction paperwork maintain beverage areas coffee stations supplies trash removal check loading dock regularly spa fitness deliveries perform periodic walkthroughs observe address cleanliness maintenance safety needs clean bathrooms wipe down fitness equipment daily as needed monitor member attendance ensure accurate billing respond resolve member inquiries concerns escalate sensitive issues leadership maintain high level of professionalism courtesy responsiveness read respond emails memos shift stay informed Club events communicate clearly effectively verbally writing establish positive community centered rapport members guests coworkers plan organize work effectively complete tasks assigned shifts early mornings evenings weekends select holidays assist Spa Fitness leadership development enhancement department services promote private lessons massage spa services assist special events Club departments required training sessions staff meetings attend record member information seminars presentations communicate feedback concerns Spa Fitnessexecutive level management report attendance performance review meet with team leaders directors employees participate ongoing learning sharing best practices cross train roles responsibilities contribute ideas suggestions improving Club processes systems implement changes improve efficiency productivity customer satisfaction employee engagement develop build relationships with membership sales teams vendors contractors support front desk operations supervise lead team members delegate tasks prioritize workload adjust staffing levels according business needs provide coaching mentoring guidance growth development opportunities recognize reward outstanding performance share knowledge expertise others collaborate internal external partners foster open transparent communication respect diversity inclusion equity accessibility adapt quickly changing circumstances serve Club community excellence honesty integrity commitment guest satisfaction.
Job description
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