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    Spa Sales Associate - Winchester, United States - Hand & Stone Corp

    Hand & Stone Corp
    Hand & Stone Corp Winchester, United States

    3 weeks ago

    Default job background
    Description

    Benefits:

    Bonus based on performance

    Employee discounts

    Flexible schedule

    Training & development

    Are you passionate about people?

    Do you have a natural ability to connect with people?

    Are you a sales ROCKSTAR?

    If this is you, join our talented team of Sales and Client Service Professionals and watch your career grow

    Our goal at Hand and Stone Winchester is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.

    The primary Qualifications and Requirements of this role include, but are not limited to:

    Provide excellent customer service to members/guests

    Welcome and greet members/guests upon arrival

    Answer phones, book appointments, sell memberships, gift cards and upgrades

    Follow proper filing procedures/file maintenance

    Promote health/wellness benefits of massage therapy

    Maintain a professional and clean work environment & appearance

    Positive, energetic attitude

    Team player

    Perform various other duties as assigned

    What's in it for you?

    We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers

    Paid training

    Professional and safe working environment

    Employee referral bonus program

    Discounts on services, products and memberships

    Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path

    AND MORE

    Key Functions of the Role

    Provide exceptional service and experience to each client through phone and in-person interactions

    Communicate sales promotions and service options with clients

    Promote health and wellness benefits of massage therapy and skincare

    Membership education and sales

    Schedule/Confirm appointments and balance the daily appointment book

    Passionately promote products and services with effective, clear communication

    Communicate with Service Provider team and maximize appointment book

    Computer data entry

    Role Requirements

    Proven passion for communicating with people and providing consistent, exceptional service

    Capability to work flexible hours including mornings, nights, weekends and holidays

    Excellent verbal and written communication skills

    A fast learner with a positive attitude

    Computer proficiency; knowledge of Millennium booking/POS systems is a plus

    A strong team player with the ability to work independently under minimal supervision

    Excellent organizational skills including attention to detail and multi-tasking

    Critical thinking skills, including customer conflict resolution

    Have reliable transportation to/from work

    I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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