-
Loan Services Specialist
1 week ago
FCS Financial Jefferson City, MO, United StatesIf you are passionate about helping people and want a position with a company that makes a difference in communities across Missouri, keep reading FCS Financial is part of the nationwide Farm Credit System, and we are looking for Loan Services Specialist to join our Team FCS Fina ...
-
Loan Services Specialist
1 week ago
Farm Credit Council Jefferson City, United StatesIf you are passionate about helping people and want a position with a company that makes a difference in communities across Missouri, keep reading FCS Financial is part of the nationwide Farm Credit System, and we are looking for Loan Services Specialist to join our Team FCS Fina ...
-
Loan Services Specialist
3 weeks ago
FCS Financial Jefferson City, United StatesLoan Services Specialist Jefferson City, MO If you are passionate about helping people and want a position with a company that makes a difference in communities across Missouri, keep reading If you've always wanted to work for a company with a welcoming culture where personal and ...
-
Mortgage Servicing Specialist
4 weeks ago
Central Trust Bank Jefferson City, United StatesJob Description · Maintain knowledge of collection policies, manuals, Freddie Mac and Fannie Mae regulations and guidelines, the legalities that apply to collections, mortgage loan documents (including terms and covenants that affect collections) and the collateral security of t ...
-
education services specialist
1 month ago
Department Of The Army Jefferson City, United States Full timeSummary · THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. · This National Guard position is for a GS EDUCATION SERVICES SPECIALIST (TITLE 32), PD Number D in SPMD 1320 and is part of the MO Directorate of Manpower and Personnel, Education and Incentives Branch. · APP ...
-
Velocity Enterprises Jefferson, United States"What can you make of yourself with this job?" As a specialist salesperson in the food industry, you will learn all about quality assurance and sales promotion and develop a good sense for the desires of your customers. With your nutrition and preparation tips, you will make thei ...
-
Nexus Innovations Jefferson, United StatesThe Arche-Noah-School is a special education center. Children of preschool and primary school age with special needs in the areas of language, learning, and socio-emotional development are supported in our school. The school is directly connected to the therapeutic day care cente ...
-
Service Specialist
2 weeks ago
MERS Missouri Goodwill Industries Columbia, United StatesProvide a wide range of individualized case management services to TA recipients, SNAP recipients, and older youth who are/have been in foster care, creating and working on an individualized plan toward self-sufficiency. Conducts comprehensive initia Specialist, Service, Retail, ...
-
Service Specialist
2 weeks ago
Goodwill Columbia, United StatesProvide a wide range of individualized case management services to TA recipients, SNAP recipients, and older youth who are/have been in foster care, creating and working on an individualized plan toward self-sufficiency. Conducts comprehensive initia · ...
-
Patient Service Specialist
1 week ago
Select Medical Columbia, United StatesOverview · Patient Service Specialist · Columbia, MO · Job Description · When patients enter our center in Columbia, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the pati ...
-
Client Services Specialist
4 days ago
The Columbia Safety & Supply Family of Companies Columbia, United StatesClient Services Specialist · Department: Client Services · Employment Type: Full Time · Location: Columbia, Missouri · Compensation: $18.00 / hour · Description · THE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING CLIENT SERVICES ROLES · Our group is leading change in industr ...
-
Insurance Service Specialist
2 weeks ago
American Automobile Association Columbia, United StatesInsurance Service Specialist · The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's Insurance Agents and Members in our Branch Offices. · This position performs a variety of routine and adva ...
-
Public Health Program Manager
5 days ago
Lancesoft Jefferson City, United States Contract (Full time)Job Description: · Office of Administration Description · This is a professional public health program position that manages specific activities supporting the planning, design, development, testing, pilling, rollout, implementation, and operational phases of a specific compone ...
-
IT Systems Manager
2 weeks ago
GROWMARK, Inc. Jefferson, United StatesInsight FS is headquartered in Jefferson, Wisconsin with 23 branches across the state and upper peninsula of Michigan. Insight FS has 430+ employees (including seasonal workers) and approximately 50,000 customers. The cooperative does business in agronomy, agri-finance, precision ...
-
Leasing Compliance Specialist
1 week ago
JES Holdings Jefferson City, United States Full time RegularCompany - Fairway Management Inc, a subsidiary of JES Holdings, LLC · Title - Travel Leasing Compliance Specialist - 100% Overnight Travel throughout the year · Location - Georgia region (GA, SC, FL) · Fairway Management, Inc. (FWM) is a property management firm responsible for t ...
-
DC Maintenance Technician
2 days ago
HomeGoods Jefferson, United States Full timeJOB DESCRIPTION Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encour ...
-
Public Affairs Specialist
2 weeks ago
U.S. Department of the Interior Jefferson, United StatesClarification from the agency · All U.S. Citizens · Duties · This position is located within the Department of the Interior, Bureau of Safety and Environmental Enforcement (BSEE), Office of the Director, Office of Strategic Engagement, Office of Public Affairs (OPA) in Washing ...
-
Community Support Specialist
1 week ago
Compass Health Network Jefferson City, United StatesDue to rapid expansion in all of our clinics, we are offering a $1500 sign-on bonus for Community Support Specialist positions; additional $500 sign-on bonus for Qualified Mental Health Professionals. We are eager to be able to continue to serve clients in our service areas and n ...
-
operations support specialist
3 weeks ago
FCS Financial Jefferson City, United StatesOPERATIONS SUPPORT SPECIALIST · JEFFERSON CITY, MO · At FCS Financial, part of the nationwide Farm Credit System, we are looking for an Operations Support Specialist to join our team at our Central Office in Jefferson City At FCS, we seek individuals who are career minded and h ...
-
Customer Service Representative
1 week ago
State of Missouri Jefferson City, United StatesThe Missouri Ethics Commission (MEC) is seeking a Customer Service Representative - Reporting Specialist for the Compliance and Education division. This Representative-Specialist will assist individuals prepare and submit various reports filed with the Commission. Assistance will ...
Mortgage Servicing Specialist - Jefferson City, United States - Central Trust Bank
Description
Job DescriptionMaintain knowledge of collection policies, manuals, Freddie Mac and Fannie Mae regulations and guidelines, the legalities that apply to collections, mortgage loan documents (including terms and covenants that affect collections) and the collateral security of the loan.
Make initial contact (telephone, letter or face-to-face) with mortgage loan customers whose accounts are delinquent in accordance with Company policy, Fair Credit Collection laws and secondary market guidelines.
Work with customers to establish a repayment arrangement to cure delinquency.Maintain the servicing system by documenting the dates contacted, reason for delinquency, action requested and promises made by the customer.
Follow-up as needed. Request financial statements from the borrower when necessary to evaluate potential repayment and/or forbearance plans. Review information with the borrower.Counsel delinquent borrowers with credit problems and assist them in reducing their indebtedness and making full repayment to creditors thus re-establishing a satisfactory credit rating or refer them to an appropriate credit counseling organization.
Obtain and provide information to credit reporting agencies regarding payment records of borrowers and use credit bureau services as needed to collect accounts.
Skip-trace customers using information obtained from loan files and credit bureaus.Maintain an acceptable level of delinquency percentages.
Research lost and misapplied payments. Collect funds due from insufficient funds checks. Complete general ledger entries when applicable. Review unapplied reports to determine the receipt of delinquent payments. Review and collect payments from the Return Resolution report (ACH returns) that are returned for various reasons (i.e. insufficient funds, closed accounts, etc.)Prepare documentation for attorneys on the delinquent mortgage loan accounts that are referred for breach/right-to-cure letters.
Other duties as assigned.
RequirementsKnowledge, skill and mental development equivalent to the completion of high school and some college courses which includes specific courses in business and math.
One year collections experience or mortgage lending, processing or servicing experience preferred.Knowledge of mortgage debt collection procedures and policies preferred.
Knowledge of secondary market collections requirements preferred.
Strong verbal communication skills as evidenced by the ability to interact both face-to-face and over the telephone with customers and co-workers.
Demonstrated ability to use tact, diplomacy and a professional personal appearance when dealing with customers and co-workers.Ability to initiate work activities with minimal supervision and exercise independent judgment when accepting repayment arrangements or taking further collection action.
Accuracy and attention to detail.Good math and statistical aptitude.
Strong customer service and relations skills.
Ability to manage multiple tasks simultaneously in a fast paced environment. Ability to establish and meet deadlines.
Analytical, organizational, time management, and problem-solving abilities.
Good typing, word processing and written communication skills. Good proof reading and editing skills.
Ability to learn and understand computer systems utilized to evaluate/process transactions. Knowledge should include use of reports as it applies to accomplishment of their duties.
Ability to learn and understand regulatory and compliance issues as it applies to their area of responsibility. Ability to apply such knowledge in day-to-day operations and the ability to disseminate such knowledge in an appropriate manner.
Ability to learn and understand applicable statutes and procedures affecting the collection or recovery of payments/debts, foreclosure of collateral, and applicable bankruptcy statutes relating to mortgaged property.
Ability to locate borrowers who have abandoned property or ceased making mortgage loan payments.
