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Care Manager
2 weeks ago
Crossroads Treatment Centers Monroeville, United StatesCrossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. · Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat pat ...
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Telephonic Care Manager
2 weeks ago
UPMC Life Changing Medicine Pittsburgh, United States Full timeAre you an experienced nurse with a background in case management? Are you interested in the opportunity to work from home? UPMC Health Plan is looking for you We are hiring a full-time Telephonic Care Manager to join the Home and Community-Based Services (HCBS) Command Team. The ...
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Care Management Assistant
5 days ago
St. Clair Health Pittsburgh, United States Full timeCare Management Assistant · St. Clair Hospital · CARE MANAGEMENTPittsburgh, PAAdministrative/Clerical SupportFull Time, DaysPosted 03/15/2024Req # 6746 Summary · Provides administrative services to one or more of the following departments: Case Management, Infection Control, P ...
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Care Team Manager
1 day ago
Senior Helpers of Southwest Pittsburgh Bethel Park, United StatesObjective:The Care Team Manager will provide oversight and management of the care team with primary focus on the care givers and their day-to-day management. · Reports to:Owner · Primary Responsibilities (including, but not limited to): · Coaching and behavior modification ses ...
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Patient Care Manager
6 days ago
Heartland Home Health Irwin, United States Full timeOur Company: Heartland Home Health is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families ...
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Nurse Care Manager
3 days ago
Northside Christian Health Center Pittsburgh, United StatesDUTIES/RESPONSIBILITIES- · Demonstrates appropriate judgment skills to be able to make independent clinical decisions in routine patient care matters · Ensures the safe, productive, and efficient operation of the clinic through timely and attentive administrative and clinical sup ...
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Patient Care Manager
4 days ago
Heartland Financial USA, Inc. Irwin, United StatesOur Company · Heartland Home Health is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their familie ...
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Clinical Care Manager
1 week ago
University of Pittsburgh Medical Center Pittsburgh, United StatesAssist member with transition of care between health care facilities including sharing of clinical information and the plan of care. Document all activities in the Health Plan's care management tracking system following Health Successfully engage mem Clinical, Care Manager, Behav ...
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RN Care Management
1 week ago
AHN Healthcare@Home Charleroi, PA, United StatesAt AHN , we're looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our home health registered nurses lead and collaborate to provide management and delivery of patient care plans. · In partner ...
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RN Case Manager Personal Cares- Full Time
5 days ago
The Waters Mcmurray, PA, United States Full timeOur Waters of McMurray location is looking for an RN who loves to work with, and enjoy, residents in our Assisted Living Community · We provide Independent, Assisted, and Memory Care apartment homes with a supportive leadership team and staff · Please check out our gorgeous commu ...
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Care Management Assistant
2 days ago
St. Clair Health Pittsburgh, United StatesSummaryProvides administrative services to one or more of the following departments: Case Management, Infection Control, Physician Quality Improvement Teams, and the Home Care Referral process. Performs moderately complex secretarial duties including business correspondence, and ...
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RN Case Manager Personal Cares- Full Time
4 days ago
The Waters Canonsburg, United States Full timeJob Description · Job DescriptionOur Waters of McMurray location is looking for an RN who loves to work with, and enjoy, residents in our Assisted Living Community · We provide Independent, Assisted, and Memory Care apartment homes with a supportive leadership team and staff · P ...
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Graduate RN, Licensed
4 days ago
Amedisys Washington, United StatesOverview · Washington PA · Monday - Friday 8a-5p with rotating On Call · (This is not a remote position) · Attractive pay · $ 75,000 - $ 82,000 / A · Collaborates with the HSP Clinical Manager and/or Peer Mentor to provide, coordinate, and direct the application of competent hosp ...
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Sales Associate
5 days ago
Janie and Jack Washington, United StatesOur Sales Associate are iconic, approachable, and connected to our customers. They provide individualized experiences through authentic customer connections, offering expert styling advice. They build relationships naturally and embrace individuality and diversity. Who You Are: F ...
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Warehouse Selector
2 weeks ago
Giant Eagle Washington, United StatesJob Summary · HBC Service Co, a Giant Eagle warehouse in Washington, PA, carries a variety of products that keep our store shelves stocked including all health, beauty, and wellness items. · It has a piece pick area where small individual products are picked to ship to stores; an ...
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Territory Manager, Primary Care
1 week ago
Hill-Rom Pittsburgh, United StatesReference #: JR This is where you save and sustain lives · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our wo ...
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Care Manager
2 weeks ago
Crossroads Treatment Centers Bridgeville, United StatesCrossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patient ...
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Care Manager
2 weeks ago
Crossroads Treatment Centers Pittsburgh, United StatesCrossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. · Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat pat ...
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Residential Care Incident Manager
1 week ago
Merakey Pittsburgh, United StatesExternal Description · Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking anIncident Managerto join our team at our program inCrafton, PA · Under the directi ...
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Residential Care Incident Manager
1 week ago
Merakey Pittsburgh, United StatesAre you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking an Incident Manager to join our team at our program in Crafton, PA · Under the direction of the Administrato ...
Customer Care Manager - Washington, United States - MoreCommerce
3 weeks ago
Description
**You will have a variety of important responsibilities, including managing our customer service team (currently a remote team of 12 agents primarily doing email support), overseeing a constantly evolving set of operational tasks related to maintaining our 3rd party distribution channel partnerships, and acting as our main customer advocate with respect to product development and other business decisions.**
Since we facilitate orders through our own online marketplaces and 3rd party channel selling accounts, most customer inquiries involve order related issues (shipping, returns, etc.), but we also must be equipped to provide guidance to shoppers on how to use our site and services effectively, as well as troubleshoot and document technical issues.
Job Responsibilities:
Manage a remote team of 10-20 customer service agents
Set customer service goals for team members and help them reach those goals
Prioritize customer service queues to ensure SLAs are met across all selling channels
Research and escalate trending issues as appropriate
Identify effective process and/or technology based solutions to issues
Handle escalated cases, such as those which involve particularly upset customers or increased technical complexity
Oversee various manual processes which are required to ensure certain order updates flow between our system and supported selling channels
Research refunds and penalties levied by certain 3rd party distribution channels and file disputes when appropriate
Respond to comments on review sites and social media accounts
Represent the voice of the customer in cross-functional meetings
Desired Skills:
Great people skills
Excellent verbal and written communication skills
A positive attitude and willingness to go the extra mile for a customer
Willing to take initiative to complete tasks
Resilience; must be able to stay heads down and solutions oriented while working through stressful situations
Ability to troubleshoot web based software and document technical issues
Proficient at reconciling financial records and making accurate adjustments
Ability to calmly and professionally assist our most upset customers
Very strong computer skills (proficiency with Gmail, Google Sheets, Excel, Domo and Zendesk or other CRM tools preferred)
Qualifications:
Bachelors degree preferred
Customer service management or supervisory experience
Experience working with a high volume of email or other text based communication
Experience working with eCommerce highly desired; familiarity with Amazon, eBay, Walmart and other major marketplaces preferred
Retail experience is a plus
Location:
Fort Washington, PA or Chico, CA
