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Cyber Security Coordinator - Schaumburg, United States - Marsh McLennan Agency, LLC
Description
Overview:
The Cyber Security Coordinator oversees the client onboarding processes and day-to-day relations with MMAs Cyber Security consulting clients. This individual will act as a point of contact to our clients for all service requests. They assist in keeping our client information up to date in our agency management system and files, providing an exceptional service experience, and collaborating internally to meet project deadlines, produce exceptional client deliverables, and answer client inquiries.
Responsibilities:CYBER PRACTICE Works closely with Cyber Security Consultants to manage and retain client relationships Develops and maintains understanding of clients overall cyber security needs and future needs Collects and maintains key client-related data Manage client intake form Create analysis dashboards for client activities Creates and disseminates project status updates to each client on a pre-determined basis Schedules client meetings and touch points for Cyber Security Consultants Communicate and follow up with clients on deliverables, dates, and deadlines Communicates status updates to appropriate MMA departments Acts as primary escalation contact for client questions and concerns Coordinate with Cyber Consultants to ensure excellent, timely, and consistent client delivery DATA AND PROCESS INTEGRITY Consistently follows client service procedures and appropriately engages internal resources such as procedure manuals and tools to ensure efficiency and accuracy of execution Accurately maintains complete client files including the clear documentation of policy information, activities, attachments, and correspondence Achieves desired levels of data completeness and process integrity by consistently meeting project timelines, quality metrics, and goals PEER RELATIONSHIPS Provides feedback and shares information at team meetings Participates in ongoing scheduled meetings with service team to discuss accounts, service needs, service platform, etc. Develops successful and effective working relationships with service team members, managers, and members of other departments Communicates effectively with team and provides timely and complete information to allow them to effectively manage service execution
Qualifications:
REQUIRED:
Two (2) years of related experience
Intermediate skill level in Microsoft Office Suite
PREFERRED:
BS/BA in Computer Science, Information Technology, Business, Insurance or related field
Proficiency with SmartSheet
About Marsh McLennan Agency Midwest
Marsh McLennan Agencys Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
