- Communicate with pool builders via phone, text and/or email
- Schedule installs and service for pool builders
- Produce quotes auto covers, replacement covers, fences and service as needed
- Proactive daily follow up of outstanding items (i.e. color, motor side, etc.)
- Ordering new systems and replacement fabrics from APC
- Ordering new systems for retail customers
- Communicating with and supporting Area Managers and Technicians
- Work with Area Mangers to maintain bulk inventory in each market
- Set up new builders in the ERP
- Proactive outreach to builders (i.e. brochures, fabric samples needed)
- Monitor and communicate builder specific sales trends
- Assist Inside Sales in maintaining CRM data
- Provide construction specs as needed to support the Area Manager
- Assist accounting with invoice related questions
- Other duties as assigned
- High School Diploma/GED
- Sales experience preferred
- Industry experience preferred
- Customer service experience preferred
- Ability to communicate very effectively both verbally and in writing.
- Basic understanding of pool cover mechanics.
- Ability to work in a fast-paced, deadline-oriented environment.
- Ability to show initiative and put forward ideas to consistently improve the service experience.
- Basic mathematical skills (addition, subtraction, multiplication, division, percentages).
- Advanced problem-solving abilities.
- Excellent customer service skills.
- Proficiency using Microsoft Office, Access, MAS 200, and the Internet.
- Ability to input detailed and accurate data into computers with strong attention to detail.
- Proficiency using email, phones and texting.
- Ability to prioritize, organize, manage time effectively, and multitask.
- Ability to work as part of a team.
- Ability to work additional hours beyond eight hours per day and weekends as required.
- Good speaking and listening skills.
- Ability to stand and sit for periods of time in an office environment and an ability to move intermittently throughout the workday.
- Ability to see and read reports, orders, and other documentation; an ability to hear; and an ability to use fingers to handle paper and input data into computers.
- High School Diploma/GED
- Sales experience preferred
- Industry experience preferred
- Customer service experience preferred
- Ability to communicate very effectively both verbally and in writing.
- Basic understanding of pool cover mechanics.
- Ability to work in a fast-paced, deadline-oriented environment.
- Ability to show initiative and put forward ideas to consistently improve the service experience.
- Basic mathematical skills (addition, subtraction, multiplication, division, percentages).
- Advanced problem-solving abilities.
- Excellent customer service skills.
- Proficiency using Microsoft Office, Access, MAS 200, and the Internet.
- Ability to input detailed and accurate data into computers with strong attention to detail.
- Proficiency using email, phones and texting.
- Ability to prioritize, organize, manage time effectively, and multitask.
- Ability to work as part of a team.
- Ability to work additional hours beyond eight hours per day and weekends as required.
- Good speaking and listening skills.
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Builder Support Representative - Westfield, United States - Cover Care
Description
Job DetailsJob Location
Cover Care, LLC (HQ) - Westfield, IN
Position Type
Full Time
Salary Range
$ $19.00
Travel Percentage
None
Job Shift
Day
Description
POSITION PURPOSE
The Builder Support Representative perform various customer service functions to assist and support builders by telephone, email, or text. This position primarily supports builders on processing orders and scheduling field work when needed. This position ensures a high level of customer satisfaction by being very responsive and proactive to bridge gaps in the builders communication.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
To perform this job successfully, an individual must have the following education and/or experience.
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
