Account Support Representative - Greenville
2 days ago
Job description
Job DetailsDescription
Summary:
The Account Support Representative (ASR) is responsible for supporting our Unapportioned Reseller Partners with all "Essential Job Duties" listed below.
The ASR is expected to communicate directly with customers, suppliers, and all related supporting departments of ScanSource to execute the various requests.
Essential Job DutiesProficient knowledge of SAP and tools
Accurate entry of orders into SAP
Ensure special pricing is set up properly for orders with price exceptions
Create and modify quotes with and without special pricing
Provide order information, including, but not limited to, tracking and ETAs, to reseller partners
Respond promptly to reseller partners' requests
Communicate with reseller partners, account managers and supporting departments to execute requests
Proactively identify potential obstacles with orders to ensure smooth flow
Complete Price/Cost adjustments as necessary
Collaborate with customer service to file RMA's and mis-ships
Collaborate with pre-sales technical services to find replacements for obsolete parts and alternatives
Proven strong communication, negotiation and listening skills to varying audiences
Strong organizational skills and ability to manage multiple tasks
Reporting Relationships
Manager, Order Management
Required
Credentials:
Strong organizational skills
Strong verbal and written communication skills
Preferred
4-year college degree or equivalent work experience
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience
Physical Requirements
Ability to sit at a computer terminal for long periods of time
Ability to be physically in attendance at designated office when needed
Ability to lift 25 pounds
Ability to travel 10%
Ability to operate office equipment
Compensation:
$45,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team.
Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.
Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.
ScanSource also celebrates 10 paid company holidays.ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
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