Onsite Lead/Sr. Help Desk Technician - Macon, United States - Chenega MIOS SBU

Description

Req ID: 30884

Summary

Onsite Lead/Sr. Help Desk Technician

Macon, Georgia

Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level

The Onsite Lead/Senior Help Desk Technician will provide expert advice and support services in IT business technologies. The Onsite Lead/SeniorHelp Desk Technician will provide management of the staff at the BlueSky facility in Macon, GA.

Responsibilities

• Onsite Lead
• Manage the overall contract onsite.
• Manage the administrative aspects of the contract.
• Ensure the manning and training of the contract staff are adequate for meeting the deliverables.
• Provide reports and information in support of contract deliverables.
• Monitor and approve timesheets by company policies and procedures.
• Provide timesheet training to new employees.
• Keep stakeholders aware of project status.
• Help Desk
• Manage and track help desk calls about applications, networking, and system problems and issues.
• Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology.
• Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
• Manage end-user equipment, including but not limited to scheduling replacement hardware installation and hardware upgrades.
• Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.
• Manage all aspects of Help Desk support services, including but not limited to ensuring the following actions are completed:
• Fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Documenting, tracking, and monitoring problems to ensure timely resolution.
• Assignment of username, password, and access right permissions for multiple proprietary applications, as well as client software.
• Support software and hardware on peripheral network equipment, like scanners, copiers, printers, monitors, etc.
• Other duties as assigned.

Qualifications

• Bachelor's degree required
• 2+ years of related experience required
• A combination of additional experience, education, and training may be used instead of formal education and/or certifications
• Background check required and must have the ability to obtain a secret clearance

Knowledge, Skills, and Abilities:

• Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
• Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
• Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment.
• Speak effectively before groups of internal and/or external customers or employees.
• High level of integrity and accountability.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Tips from your Talent Acquisition Team

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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL

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