Customer Support Technician - Melbourne, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Melbourne, United States

    2 weeks ago

    Tata Consultancy Services background
    Description
    TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.

    Role Summary:The Customer Support Technician is responsible for providing the first contact to customers requesting technical and/or product support. Executes Case creation, enrichment initial troubleshooting to speed restoration of service or request of new services. In additional, the Customer Support Technician provides proactive monitoring and first responder services in a7x24x365environment.

    In this role, you will:


    • Respond to customer requests via phone and email and Salesforce Cases per Standard Operating Procedures (SOPs)


    • Proactively monitor customer software solutions and environments. Respond quickly to alerts by initiating document troubleshooting steps.


    • Establish and grow relationships with functional peers, internal and client teams.