Quality Engineer - Issaquah, United States - E Staffing Inc

E Staffing Inc Issaquah, United States

3 weeks ago

Description

Job Description

Job Description

Description :

The Quality Engineer processes, investigates, and monitors trending and reporting of medical device product defect complaints, overseeing the documentation and resolution of customer reports and complaints in accordance with policies and procedures to ensure compliance with global regulatory agency reporting requirements.

This includes but is not limited to complaint handling, adverse event reporting, returned product disposition, and analyzing data for monitoring and optimization activities.

This position may also involve interactions with customer service, production, engineering and clinical research.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Ensure all work is performed in compliance with company policy and within the guidelines of Quality System.
Supervise the investigation, resolution, and reporting of all customer-related complaints.
Coordinate with other departments to obtain necessary

information/updates

for the resolution of complaints.
Undertake and complete assignments as determined by Quality Manager or from the department head.

Generate and submit medical device event reports to appropriate authorities and government agencies as requested and as required by applicable global laws and regulations.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:
Experience in Medical Complaint Handling; familiarity with Quality System Regulations (21 CFR and ISO 13485.
Must be able to adapt to change in the workplace and demonstrate flexibility with new ideas.
Good understanding of operational environment and analytical skills.
Must be self-motivated and a good team player.
Exceptional organization skills and attention to detail.
Ability to preform job function with minimal supervision and work independently taking initiative to make independent decisions, where appropriate.
Proficiency in using Microsoft Office Applications (MS Word, MS Excel, MS PP, MS Outlook).
Experience with SAP, MiniTab, and SOP writing is a plus.

EDUCATION AND EXPERIENCE:
3+ years of professional experience in complaint handling and Quality Assurance, preferably in the medical device industry.
Bachelor's Degree (required), Master's Degree (preferred)
Additional professional certifications are a plus
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