- Accurately key all numeric information from images that originate from customer and inter-bank transactions statewide via ARGO teller and Vsoft platforms
- Review and balance all out of balance transactions received from the ARGO teller platform, vaults, and department work statewide by inserting customer, teller, or department adjustments
- Answer calls from financial centers concerning transactions processed in ARGO
- Maintain log of all Vsoft entries received from Nashville, Maryville, Chattanooga, and Memphis
- Research and make decisions on duplicate items received from the check center
- Proof and encode adjustments with serial numbers
- Prepare work for sorter capture by removing all rubber bands, paper clips, and staples
- Work closely with check center to report issues in Vsoft
- Communicate any system or customer issues to management
- Performs all other duties as assigned
- High school diploma or GED
- 10,000 KPH
- Balancing experience (credits, debits)
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
- Ability to work with little or no supervision
- Works well with peers and other departments
- Willingness to work overtime when necessary
- Advanced knowledge of Excel, Word, and email functions
- Monday - Friday, 11AM - 7:00PM, or until work is complete.
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More --
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Operations Specialist - Memphis, TN, United States - First Horizon Bank
Description
Location: On site at location listed in job posting.
Summary:
Under limited supervision, this position performs a variety of routine and complex clerical duties ensuring the timely and accurate processing of paper and electronic data under strict departmental processing standards and guidelines.
Essential Duties and Responsibilities:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
Computer and Office Equipment Skills
Hours:
About Us:
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights:
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
