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Client Service Support Rep - Amarillo, TX, United States - Xcel Energy
Description
Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories.Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved.
Provide high quality customer interaction through multiple channels in a Contact Center environment.Anticipate the customer's needs and consults with them by offering solutions and problem solving.
Provide technical support to customers.
Participate in on call rotation required.
Performs other duties as assigned, including work on special projects.
Minimum 18 months of customer service experience or equivalent
Experience promoting product and services
Bilingual/Spanish experience is preferred
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
