1st Shift - West Bend - Staffing Support Specialists

Description

POSITION :
Customer Service Manager

Shift :
Varies


BASIC FUNCTION:

Reporting directly to the Store Director (SD) is responsible for Customer Service and front-end store operations and assigned personnel.

Provides day-to-day coordination/direction over Front End Associates, Grocery Clerks and Customer Service Clerks. Assists in direct performance of duties and responsibilities of Front End Personnel on a day-to-day basis.

Most of the time is spent doing hands on administrative, basic monetary transactions/reconciliation and direct customer service function at our front-end customer service desk.

ESSENTIAL FUNCTIONS:

• Promote and maintain a flexible, cooperative, positive, team oriented, customer-focused attitude within internal store personnel and between all store locations. Leads by example.
• Keeps Store Director aware of concerns, issues, etc. warranting their attention, knowledge of, action and/or resolution in a timely manner.
• Provides direction, motivation, coordination, support, training/cross training, development, and follow-up of assigned personnel.
• Promote and maintain positive customer service and relations.
• Able to work varied shifts and meet attendance, productivity and quality requirements.
• Responsible for timely performance/development evaluation for assigned personnel.
• Promotes and maintains compliance to store and front-end policies, procedures and processes.
• Monitors department personnel to ensure efficient/effective operations.
• Provides direction and mentoring to Assistant Customer Service Managers as required.
• Maintain department records, files, accounts and databases in areas of responsibility as required. Ensures security and confidentiality of assigned company records, financial records, databases, files, etc.
• Works in unison with all management team to achieve store objectives.
• Write weekly work schedules to ensure all assigned shifts are properly staffed.
• Provide coordination, delegation and follow up of department personnel to ensure maximum performance. Audits performance and takes appropriate/timely corrective action as required.
• Maintain effective housekeeping for a safe, clean environment of the front end of the store on a regular basis.
• Assigns stocking or other duties to front-end personnel during idle periods.
• Monitors protection of assigned company assets to ensure they are secured or locked when unattended or not in use.
• Steps in where needed on the front end (bagging, running registers, etc.)
• Stay involved and connected to community events.
• Organize and oversee the brat shack to ensure it runs smoothly.
• Able to meet and maintain expected performance level for the essential job functions required in this position.

CORE POSITION REQUIREMENTS - All Positions

• Possess and maintain positive communication and customer relation's
• Embrace and live our Company Mission Statement.
• Display and maintain our SOUP commitment- "Sense Of Urgency Please."
• Be a team player and be flexible, versatile, supportive, positive, do one's fair share and not display it's a "not my job mentality".
• Meet and maintain position availability, attendance and punctuality expectations.
• Able to work efficiently/effectively in a fast paced multi-changing work environment and embrace change.
• Remember image is vital -therefore, good hygiene, wearing appropriate company apparel, name tag, hair nets where designated, and a smile is required. Remember, "Beat the Greet".
• Meet position productivity, accuracy, and quality, dependability and physical requirements (listed below).
• Abide by company and department policies, practices and procedures.
• Understand that one's work schedule continues to be based upon store needs, the season, and includes working holidays, weekends, and varied work schedules and/or shifts, as warranted.
• Embrace, display and promote the principles of "Servant Leadership".
• As a member of our Management Team, able to abide by our Management Code of Ethics.

Position Skills/Requirements:

• Sound working knowledge of front-end Operations, practices and procedures within a retail grocery environment desired.
• Able to effectively and efficiently provide direction, coordination, day-to-day follow-up, training and development and performance evaluation of department personnel.
• Able to perform math skills necessary to deal with basic accounting related responsibilities of department. This includes counting money, balancing accounts, setting up and closing registers, do deposits, refunds, over-rings, overrides and doing department books.
• Excellent administrative teams building, mentoring, organization, coordination, and attention to detail and follow through skills.
• Able to do basic computer entries required in this position
• Able to perform essential job functions to expected level of performance.
• Be self-directed and results oriented.