Bilingual Member Experience Officer - Georgia Ave Silver Spring, Maryland, United States
3 days ago
Job description
Join Our Dynamic Team
Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.
About Our Exciting Career Opportunity
We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Bilingual Member Experience Officer. The Bilingual Member Experience Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. The Bilingual Member Experience Officer is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. The Bilingual Member Experience Officer supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager.
The ideal candidate will ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests. The Bilingual Member Experience Officer creates an exceptional experience for members, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union.
Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings.
If you enjoy being a sales and service role model and creating and maintaining a sales culture in a fast paced branch environment, we want to hear from you
Required Qualifications
- High school diploma or equivalent GED. Associate degree preferred.
- Must read and speak Spanish fluently.
- Minimum three (3) years financial institution experience required.
- One (1) year supervisory experience preferred.
- Must have experience selling and cross- selling products or services in a financial institution.
- One (1) year experience in outside sales and/or business development preferred.
- Ability to perform intermediate mathematical calculations.
- Must have excellent verbal and written communication skills.
- Must complete process to become a notary within 6 months of employment.
- Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc.
Similar jobs
We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Bilingual Member Experience Officer.The Bilingual Member Experience Officer provides a variety of sales and service functions such ...
2 weeks ago
We're looking for an Office Experience Coordinator to support our corporate office in downtown Bethesda. · This role is ideal for someone who values structure and organization. · You'll be the first point of contact for visitors and interview candidates—and the behind-the-scenes ...
1 week ago
++We're looking for a part-time Office Experience Coordinator to support our corporate office in downtown Bethesda. · ++Manage the front desk and serve as the first point of contact for employees, visitors, and vendors · Create a welcoming, organized, and professional environment ...
1 week ago
We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Bilingual Member Experience Officer. · Provides information on all Credit Union services · Cross-sells products and services that ...
2 weeks ago
We are currently seeking a highly motivated individual with strong service operational sales and interpersonal skills to join our dynamic team as a Bilingual Member Experience Officer. · Provides information on all Credit Union services and effectively cross-selling the products ...
2 weeks ago
Join Our Dynamic Team · Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is ser ...
4 hours ago
The Guest Experience Officer sits within the Department Name and offers an exciting opportunity to insert high-level purpose/impact of the role. · This role plays a key part in delivering impactful outcomes for our community and supporting the strategic goals of the City of Melbo ...
1 month ago
Sharepoint Administrator with Office 365 and Azure Cloud experience
Only for registered members
+ · Administer and support an enterprise-level Microsoft Exchange infrastructure. · + · Troubleshoot OS, network and storage related issues. · + · Operational Security, Maintenance and Governance · Sharepoint Administrator, · ...
1 week ago
Front Desk Dental Patient Experience Coordinator for Dental office
Only for registered members
We're not looking for someone to "just answer phones." or someone who wants to hide behind a computer. This is for someone who wants to own the patient experience — from the first call to the final checkout. · Greet and check in patients with warmth, confidence, and clarity · ,Es ...
1 month ago
We are seeking an Assistant Office Manager to support our dealership accounting operations. · Assist with daily accounting operations. · Support Office Managers during staff shortages. · Help train and assist accounting staff on Fitzgerald processes. · ...
1 month ago
Office Administrator/Customer Experience Representative- 2000 Stay On Bonus
Only for registered members
We are currently seeking a motivated, organized individual to support daily office operations and deliver exceptional customer service. · ...
1 week ago
Salaried Mortgage Loan Officer Assistant – Must have direct experience
Only for registered members
We have the perfect opportunity for you to earn a six-figure+ income while doing what you love: helping clients get to the closing table. · This is NOT a traditional loan officer role – see below.5+ years of recent mortgage experience (as a Loan Officer or Loan Assistant) · At le ...
1 week ago
Join a Team That Feels Like Family – Dental Hygienist Opportunity in Alexandria, VASmiles at Beauregard Square | Alexandria, VA · Full-Time (Part-Time Considered) | New Graduates WelcomeSmiles at Beauregard Square is seeking a friendly and motivated Dental Hygienist to join our g ...
4 hours ago
Part-Time Dental Hygienist – Join Our Friendly, Collaborative Team · Location: · Dental Care at Crystal Park · Schedule: · Fridays: 8:30 AM – 2:00 PM · Two Saturdays per month: 9:00 AM – 1:00 PM · Experience: · No experience required – new graduates welcome · Preferred: · Dentrix ...
1 day ago
Full-Time Dental Hygienist – Join a High-Energy, Patient‑Focused Team at Fusion Dental – Reston · Fusion Dental – Reston | Reston, VA · Fusion Dental – Reston is growing, and we're looking for a highly motivated, team‑oriented Dental Hygienist to join our long‑standing hygiene te ...
12 hours ago
Full-Time Dental Hygienist – Join a High-Energy, Patient‑Focused Team at Fusion Dental – Reston · Fusion Dental – Reston | Reston, VA · Fusion Dental – Reston is growing, and we're looking for a highly motivated, team‑oriented Dental Hygienist to join our long‑standing hygiene te ...
12 hours ago
Orchard LLC is seeking a highly organized Office Administrator to support administrative operations for a NOAA National Ocean Service (NOS) program. This position supports a government program environment and includes responsibilities such as scheduling, travel management, office ...
1 hour ago
West Falls Church Dental Is Hiring a Full-Time Dental Hygienist · $5,000 WELCOME BONUS · We are located at: · 7395 Lee Hwy, Suite FFalls Church, Virginia 22042 · Office Hours: · Mondays: 8:30-3:30 · Tuesdays: 8:30-3:30 · Wednesdays: 8:30-6:30 · Thursdays: 10:00-6:00 · Fridays: 8: ...
12 hours ago
Join a Team That Values Growth, Collaboration, and Excellence – Dental Hygienist Opportunity in Alexandria, VA · Dental Hygienist – Full Time · Location: · Neibauer Dental Care – Fort Belvoir, Alexandria, VA · Schedule: · Monday–Thursday (with potential for Friday/Saturday in the ...
12 hours ago
Join a Team That Values Growth, Collaboration, and Excellence – Dental Hygienist Opportunity in Alexandria, VADental Hygienist – Full Time · Location:Neibauer Dental Care – Fort Belvoir, Alexandria, VA · Schedule:Monday–Thursday (with potential for Friday/Saturday in the future) ...
4 hours ago