Customer Experience Specialist - Denver
1 month ago
Job summary
We reimagining life and work in the trades by engineering the world's most technically advancedhigh-performance workwear. Today s trade professionals rely on apparel that keeps them safe comfortable and capable of performing at their best.
Responsibilities
Create stellar interactions with our customers by enthusiastically responding to tickets chats and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk s promise of industry-leading customer service. Delight your customers by proactively managing returns exchanges and order fulfillment on the direct-to-consumer side of the business Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed Identify friction points in your day-to-day work and partner with coworkers vendors and business partners to streamlineand improve the tools processes that impact the customer journey Share customer feedback with our marketing sales product operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers experiences.
Job description
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