Product Support Operations Analyst - West Valley City, United States - Campbell Companies

    Campbell Companies
    Campbell Companies West Valley City, United States

    2 weeks ago

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    Description
    Duties & Responsibilities:
    • Texada/Service Link Champion & Liaison
      • Have a working knowledge of all Texada products.
      • Perform on-going training to new employees on needed modules.
      • Help align Wheeler and Texada for future growth, ongoing development and optimization.
      • Help troubleshoot user issues.
    • Manage Product Support Continuous Improvement (CI)
      • Drive CI in all areas and branches of Product Support
      • Attend area CI meetings and provide guidance as needed.
      • Organize and conduct rapid improvement workshops based on CI improvement cards.
      • Assist in conducting semi-annual Greenbelt trainings.
      • Work with CCO CI to align with Campbell Company targets.
    • Contamination Control Auditor
      • Perform quarterly CC audits.
      • Train branch CC champions
      • Assist in maintaining (or improving) Caterpillar certifications.
      • On going training as needed
    • Metric reporting and validation as it relates to Caterpillar benchmarks and certifications:
      • People: Safety, Development, CPS Program
      • Quality: Customer Experience / NLS, Rework / Warranty, Excellence Programs, OTIL, ONBD
      • Velocity: Shop TCD, Field Response Time, Work Order Management, Workflow Management, Resource Optimization
      • Cost: Tech Productivity, Flat Rate Variance, ELR, DE Management
    • Regular reviews with management on progress, future needs.
    • Weekly reviews with Project Sponsors.
    • Assist in VOC & CX projects.
    • Assist in Cap & Cap initiatives:
      • CRC expansion
      • Dyno projects
    • Assist in OPEX initiatives:
      • SEP Audits
      • Asset management, scheduling, and optimization
    • All other duties as assigned
    Required Qualifications:
    • Maintain and promote safety standards
    • Strong and demonstratable critical thinking skills
    • Must be able to manage multiple, large capital projects at once
    • Effective communication across multiple channels, management levels, and supply chains
    • Six Sigma Black belt or equivalent
    • Familiarity with Texada (Service Link), DBS, and Tableau reporting
    Preferred Qualifications:
    • Bachelor's degree or equivalent in related study
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)