Sales Support Representative - Washington, District of Columbia, USA
2 days ago
Job description
Who we are:Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
We're looking for: We are seeking a highly organized and detail-oriented Sales Support Representative to join our growing team. This role is critical in ensuring seamless collaboration between Sales, Customer Success, and Operations. You will support Account Executives (AEs), Sales Development Representatives (SDRs), and Customer Success Managers (CSMs) by assisting with customer inquiries, maintaining data accuracy, and strengthening the overall customer experience.
Your responsibilities will include:
- Support Sales and CSM teams through timely follow-ups on customer inquiries, outstanding tasks, and order-related updates.
- Match customer needs to the correct products by assisting with catalog organization, SKU mapping, product identification, and supply list preparation.
- Assist with product procurement, including verifying availability, coordinating with vendors, and ensuring accurate product information is shared with internal teams.
- Process and track purchase orders (POs) and invoices, ensuring accuracy and proper documentation across internal systems.
- Use internal databases and tools to manage product data, customer information, order details, and workflow updates.
- Make and receive customer service calls, document issues clearly, and provide timely follow-ups to ensure customer satisfaction.
- Address product-related questions from customers, Sales, and CSM teams with clarity, accuracy, and a service-oriented mindset.
- Resolve order-related issues including delays, discrepancies, and follow-up requests, escalating to the appropriate team when necessary.
- Support AEs and SDRs with administrative tasks such as data entry, updating CRM records, preparing supply lists, and gathering product documentation.
- Partner with Operations to maintain accurate product and catalog data, resolve discrepancies, and improve internal workflows.
- Contribute to process improvements that streamline customer interactions, enhance team efficiency, and drive a better customer experience.
You have:
- 2+ years of experienceExperience working closely with Customer Success and Sales teams.
- Strong background in catalog organization, SKU mapping, and product identification.
- Experience with product-based inquiries from customers or internal teams.
- Ability to collaborate effectively with Operations to ensure data accuracy.
- Customer service experience, including making and receiving calls.
- Ability to follow up on orders, product issues, and customer requests with professionalism.
- Experience supporting AEs and SDRs with administrative or account-related tasks.
- Excellent communication, organization, and attention to detail.
We offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You're the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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