- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best
- Provide professional, efficient and exceptional service at all times. This includes performing or preparing
- Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and
- Obtain relevant information and history from clients and maintain proper and complete medical charts.
- Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following
- Assist with surgery as applicable.
- Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for
- Mentor other paraprofessionals in the hospital.
- Other job duties as assigned.
- Quality - The consumer is our boss, quality is our work and value for money is our goal.
- Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
- Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency - We use resources to the full, waste nothing and do only what we can do best.
- Freedom - We need freedom to shape our future; we need profit to remain free.
- Action Oriented
- Customer Focus
- Listening
- Peer Relationships
- Personal Learning
- Ensure medical quality
- Effective communication
- Drive for results
- Functional Skills
- Priority Setting
- Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among
- Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and
- Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very
- Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
- Client service skills - Consistently ensures the team provides the client with attentive, courteous and
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or
- Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and
- Computer skills - Comfortably and confidently uses a computer and specialized medical software, as
- Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems;
- Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion,
- Cooperativeness – Willing to work with others, collaborating and compromising where necessary;
- Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
- Independence – Able and willing to perform tasks and duties without supervision as appropriate.
- Tolerance for Stress / Resiliency – Maintains a positive "can do" outlook, rebounds quickly from
- Ability to work at a computer for long periods of time.
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
- Client needs and work volume may often require more than 40 hours per week to complete essential
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading,
- The noise level in the work environment is moderately high.
- Requires sufficient ambulatory skills in order to perform duties while at hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
- Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to
- Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent
- Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive
- One year related experience required with customer service preferred.
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Veterinary Assistant - Everett, United States - Banfield
Description
SUMMARY OF JOB PURPOSE AND FUNCTION
The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary
care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and
effective hospital environment.
ESSENTIAL RESPONSIBILITIES AND TASKS
Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of
patients.
work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring
hospitalized or surgical pets as allowed in the state practice acts.
THE FIVE PRINCIPLES
HIRING QUALIFICATIONS
COMPETENCIES
Leadership
Veterinary Assistant - Job 2 of 3
Last Revised: 05/03/2018 JP
exceptionally strong written and verbal communication skills.
ATTITUDES (WILL DO)
responsibility when both big and small tasks need to be done.
stressful situations.
SPECIAL WORKING CONDITIONS
Position Description
Veterinary Assistant - Job 3 of 3
Last Revised: 05/03/2018 JP
EXPERIENCE, EDUCATION AND/OR TRAINING
abilities. High School Diploma or equivalent preferred.