Information Specialist II - Duluth, United States - St. Louis County

Description

Salary: $ $24.12 Hourly

Location : Duluth, MN

Job Type: Permanent, Full-Time

Job Number: 24-085/420

Department: Public Health and Human Services

Opening Date: 05/16/2024

Closing Date: 5/30/2024 11:59 PM Central

Kind of Work

Primary responsibilities in the Special Supplemental Nutrition Program for Women, Infant, and Children (WIC) assignments include a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established WIC programmatic procedures, policies and practices. Responsibilities include interacting with clients, scheduling client appointments, explaining WIC program requirements to individuals, and information gathering from varied sources to compile in compliance with WIC program regulations.

The salary range reflected above is the normal hiring range for 2024. The full salary range, including longevity pay, is $ $27.80 per hour.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
Distinguishing Features of Work

An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff.

Work Environment

These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.
Selection Process

MINIMUM QUALIFICATIONS (Pass/Fail):

• Three (3) years full-time paid verifiable experience in a clerical support position.
• Demonstrated ability to operate personal computer-based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

RATING SYSTEMS:
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicants answers to supplemental questions 6-18.

Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.

TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:

• May 17, 2024 - Applicant screening to begin
• Week of June 03, 2024 - Supplemental question scoring to be completed
• Week of June 17, Interviews to be conducted

ESSENTIAL FUNCTIONS:The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at

VETERANS PREFERENCE:If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:

• Veteran: DD214 noting character of service.
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
• Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.

Please refer to Minnesota Statute for additional requirements. Click Here.

PHYSICAL-MEDICAL STANDARDS:Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

DRUG TESTING:Applicants selected for appointment must take and pass a drug test.

BACKGROUND CHECK:Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.

EMPLOYMENT ELIGIBILITY VERIFICATION:All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.

PROBATIONARY PERIOD:Appointees to the position must successfully complete at least a six month probationary period prior to being certified for permanent employment.

NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Eligible St. Louis County employees earn a competitive salary and benefits package, including:

• Vacation, Sick and Personal Leave
• Paid Holidays
• Medical Plan
• Dental Plan
• Vision Plan
• Disability Insurance
• Life Insurance
• Flexible Spending Accounts
• Retirement Benefits
• Deferred Compensation
• BIPOC Peer Support Group
• Training and Advancement Opportunities
• Employee Wellness Program
• Employee Assistance Program
• Pet Insurance

Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.

01

Please type or clearly print your name.

02

The information you provide related to your education, training, and experience is subject to verification.I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.

• Yes

03

Which of the following describes your current level of clerical support experience? Full-time experience is defined as 40 hours/week or more on average. If you have part-time experience, please prorate it based on how many average hours/week you worked. For example, if you worked 20 hours/week for 6 months at a particular position, you should be credited with 3 months of full-time experience. If you worked 10 hours/week for 24 months at a particular position, you should be credited with 6 months of full-time experience. Internships, even if paid, do not count for the purposes of calculating experience for this question. Please note, we require that any work experience you claim credit for, to also be listed in the Work Experience section of this application (to ensure standard information is collected, such as job title, duties, employer contact info, etc.).

• 0 - 11 months full-time paid clerical support experience
• months full-time paid clerical support experience
• months full-time paid clerical support experience
• 36 months or more full-time paid clerical support experience

04

Typing is an essential function of an Information Specialist II with St. Louis County. Please indicate the number of words per minute you can type below:

• 0-39 words per minute
• 40-69 words per minute
• 70+ words per minute

05

SME Explanation: Questions 6 thru 18 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question please list the organization(s) and/or employers where you gained the experience. All information listed must also be supported in the work experience section of your application.I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 6 thru 18.

• Yes
• No

06

Which of the following describes your current level of proficiency in Microsoft Word, Google Docs, Apple Pages or other similar product?

• No experience in Microsoft Word
• Basic: Creating a new document; familiarity with the tool bar, icons & cursor; entering & deleting text; using the dictionary & spell check; using edit features such as cut, copy & paste; saving, printing and retrieving documents; simple paragraph formatting; applying bullets to a list and changing the page orientation.
• Intermediate: Comparing & merging documents and using templates; sharing documents; tracking changes; creating labels; formatting tables; formatting documents, inserting and editing headers & footers; inserting tables & charts; changing the page margins & inserting a date.
• Advanced: Designing & creating forms & templates; designing & creating electronic forms; using mail merge to create recipient lists, mailing labels & configuring Outlook to send merged emails; managing large documents by creating master and subdocument; creating & managing bookmarks, footnotes, endnotes & a table of contents; using the tracking features to enable revision in a document; use of macros to automate repetitive tasks; protecting documents; advanced table formatting & properties and applying themes & styles.

07

Which of the following best describes your current level of proficiency in Microsoft Excel, Google Sheets, Apple Numbers or other similar product?

• No experience in Microsoft Excel
• Basic: Creating & saving a new workbook; entering data; applying cell borders; applying cell shading; using auto sum to add data; creating a simple formula; applying a number format; putting data in a table; sorting data; filtering data; saving & printing your work and changing the page orientation.
• Intermediate: Utilizing the Go to Special option within a worksheet; use of pivot tables; creation of pivot charts; using named ranges; use of drop down lists; creation of Excel tables; utilization of Sparklines; text to column option; the Quick Analysis Tool; understanding of formulas and functions; and sharing and merging files.
• Advanced: Solving complex problems using advanced Excel formulas and functions and advanced Excel charts; writing Visual Basic for Applications codes; utilization of Power Queries and Power Pivot techniques; protecting workbooks and worksheets; and use of conditional formatting.

08

Below are several components of the position. Please indicate your level of proficiency in each.

09

Addition and subtraction

• Lack proficiency
• Proficient
• Expert proficiency

10

Multiplication and division

• Lack proficiency
• Proficient
• Expert proficiency

11

Percentages and fractions

• Lack proficiency
• Proficient
• Expert proficiency

12

Writing skills including proper grammar, punctuation, spelling, etc.

• Lack proficiency
• Proficient
• Expert proficiency

13

Proofreading documents such as e-mails, letters, memos, records, etc.

• Lack proficiency
• Proficient
• Expert proficiency

14

If you indicated you are "proficient" or have "expert proficiency" in Questions 12 and 13, please elaborate by providing at least one example that demonstrates your proficiency. Identify the position and the organization or educational institution where you gained the proficiency.

15

Please describe your experience providing services to individuals who identify with communities which have historically been marginalized or excluded based on race, color, creed, national origin, religion, ethnicity, sex, familial status, gender or gender identity, age, physical or neurodiverse abilities, sexual orientations, veteran's status, etc. and how your lived or professional experience has prepared you to effectively provide county services to our diverse community.

16

Describe a situation in which you provided excellent customer service. Include in your answer the situation, the actions you took, and the final outcome.

17

Numerous daily demands routinely change priorities and short-term deadlines. Please describe a situation where you had many tasks and changing priorities and how you handled completing the work.

18

Describe what skills and/or training you have that qualifies you to effectively perform the responsibilities of meeting deadlines, problem solving and completing work with minimal direction.

19

I certify that my responses to the questions above are true and accurate to the best of my knowledge.

• Yes
• No

Required Question