Call Center Representative - Carlisle - The LaSalle Network

    The LaSalle Network
    The LaSalle Network Carlisle

    1 day ago

    Description

    Call Center Representative

    LaSalle Network is partnering with a nationally recognized grocery retailer to expand their high-volume Call Center Customer Service team. We are seeking motivated Call Center Representatives to provide phone-based support for customers regarding grocery delivery services and in-store inquiries.

    Key Responsibilities

    • Handle a high volume of inbound customer calls in a structured call center setting
    • Assist customers with grocery delivery concerns, including missing, damaged, or expired items
    • Respond to inquiries regarding product availability, store policies, and restock timelines
    • Accurately document call details and update customer records in real time
    • Meet performance metrics including call quality, handle time, and attendance standards
    • Provide professional, solution-focused support to ensure a positive customer experience

    Qualifications

    • Prior call center or high-volume customer service experience preferred
    • Comfortable navigating multiple systems and Google Chrome simultaneously
    • Strong verbal communication skills and active listening abilities

    If you are looking to join a structured call center team where you can make an immediate impact while developing your customer service skills, we encourage you to apply today. Compensation: $15/hour Training Hours: Monday through Friday 1st shift for the first 3-4 weeks Schedule after Training: You will work 5 days a week for 8-hour shifts between 8 am 10 pm (you will receive your schedule upon offer). 1-2 weekend days will be required. Benefits: LaSalle Network contractors are eligible to enroll in medical, dental, and vision insurance benefits.


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