Reset Case Manager - San Antonio, United States - YWCA San Antonio

Description

Job Description

About YWCA San Antonio
YWCA exists to eliminate racism and empower women. Since 1850, YWCA associations around the
country have empowered women to lead their communities in social change. The San Antonio chapter,
established in 1910, has provided support for women and girls to become economically self-sufficient
while working on the front lines to promote racial justice. The core programming of the YWCA San
Antonio has evolved over its 110-year history, and today the organization serves nearly 10,000 clients
through programs focused on women's economic empowerment, health and wellness, youth and teens,
and racial justice.
About the Position
The RESET (Re-engagement for Self-Sufficiency, Empowerment and Transformation) program serves
disengaged young women, ages 16 to 24 who are either not in school or not working and need options and
resources to guide them toward becoming financially, emotionally, and socially secure adults. The RESET
Case Manager helps to identify career pathways, offers educational coaching, life skills, case management, and
referrals to job training and placement opportunities. RESET case managers focus on strengthening
engagement, work readiness, and ongoing needs assessment. Case management is provided using trauma
informed care practices that focus on positive connection, respectful interactions, and compassionate care.
Responsibilities:
1. Conducts outreach to women in the community, processes applications, and coordinates referrals to
internal and external supportive services.
2. Completes client centered intake to include assessment of needs to determine gaps in services and
needed referrals.
3. Serves as liaison between young women and wraparound services that help remove barriers to
engagement and self-sufficiency.
4. Maintains strict client confidentiality, objectivity, and professional boundaries within a trauma
informed model of care.
5. Provides ongoing and holistic case management services weekly.
6. Researches, implements, and facilitates classes that promote life skills and work readiness.
7. Develops and implements individual service plans for each participant that is client centered and
presents intervention strategies that meet client needs.
8. Responds to intake phone inquiries and e-mail with compassion, discernment, and excellent
boundaries.

9. Provides basic and crisis intervention as required for individuals who may be aggressive, combative or
hostile by following established protocols and policies.
10. Remains current, knowledgeable, and in compliance with funder and agency regulations, standards,
and any applicable code of ethics.
11. Responsible for data entry and data management, to include database, intake forms, and sign-in
sheets.
12. Prepares complete and accurate case notes, corresponds professionally with both internal and external
partners to include reports, written materials, case summaries, and entering data in mandated systems.
13. Track established metrics and outcomes and maintain all client records up to date weekly.
14. Create and present status updates/reports to supervisor as directed.
15. Participates in staffings, meetings, community engagement, outreach events, and any other
activities/events as directed.
16. Work collaboratively across departments to improve client services.
17. Provide any other support that may be requested, including working a few "all hands-on deck" days
per year.
18. Perform other duties as assigned by supervisor.

Requirements
● Bachelor's Degree from an accredited College/University in counseling or social work preferred.
● One year of work experience administering the delivery of services to prospective clients which may
include (but not limited to) disconnected young adults, foster youth, survivors of domestic violence
and pregnant and parenting women.
● Able to handle confidential information.
● Reliable transportation
● Current Vehicle Insurance
● Ability to pass a criminal history check to include a national fingerprint check
● Skills in Microsoft Office
● Excellent written and verbal skills
● Bilingual preferred

CONCEPTUAL/INTELLECTUAL ACTIVITIES OTHER REQUIREMENTS:
● Work effectively with persons from various ethnic and socioeconomic backgrounds and professions
● Maintain professional conduct including but not limited to integrity and trustworthiness and to
maintain a pleasant demeanor with others.
● Work cooperatively with others and with diverse groups.

● Emotionally mature and work effectively with persons from various ethnic and social-economic
backgrounds and professions.
● Perform multi-task activities, show patience and compassion, and remain calm in stressful situations.
● Apply logical and critical thinking to define problems, collect data, establish facts, and draw
conclusions in a confidential manner.
● Communicate events accurately, clearly and in a timely fashion to all pertinent individuals.
● Work under sometimes demanding conditions while maintaining professionalism and enthusiasm.
● Approach difficult conversations with respect and compassion.
● Demonstrate strong organizational, customer service, and communication skills.
● Flexibility and adaptability to work non-traditional hours to provide client services, to include
evenings and weekends as directed.
● Dependable attendance and punctuality are necessary to perform the essential job duties.