Help Desk Technician - Ocoee, United States - Tech Army, LLC

Description

Job Description:

Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented

procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.

Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of

application, hardware and software problems

Education:

Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information

Systems, or other related field. Or equivalent work experience

Experience:

0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic

hardware and software products and problem solving/troubleshooting skills.

Complexity:

Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat

independently, under general direction of more senior customer service representatives, supervisors or

managers. Generally follows documented procedures and checklists