- New user equipment and account setup, including deployment and license management
- Train end users in the use of equipment and software
- Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
- Provide both in-person support and support for remote workers
- Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed
- Configure and support iPhone and iPad devices
- Assist staff by providing audio/video conference support for presentations and meetings
- Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies
- Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops
- Manage inventory of hardware and software assets
- Support development and implementation of new computer projects and new hardware installations as well as software rollouts
- Perform system administration for various enterprise tools and platforms
- Perform hardware and software system configuration, maintenance, and upgrades
- Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments
- Evaluate products and IT processes and then recommend changes
- Document IT processes, workflows, and produce system documentation as needed
- Occasional travel to branch office locations may be required
- Minimum 2 years of experience in an IT services support role
- Associates degree preferred
- Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred
- Familiarity with PowerShell required
- Office 365 administration preferred
- Azure and Windows Server experience preferred
- MSP experience preferred
- Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies
- Knowledge of MS Active Directory infrastructure
- Familiarity with IP Telephony and cell phone technology
- iOS experience preferred
- Excellent analytic and problem-solving skills
- Capable of working independently with minimal supervision
IT Specialist II - Tampa, United States - Meriton
Description
The Company
Meriton is a national investment holding company with a portfolio of companies in the commercial HVAC industry. Founded in 2019, we believe merit has everything to do with standards and that nothing is beyond or beneath us. We base those standards around a set of values that we hold tightly to, ensuring we are building the right thing, at the right time, with the right people. We know that business is earned – never given – and that's why we're serious about what we do. Working together, we'll co-create lasting growth by defining big visions and hammering down little details. Our resources streamline business processes and provide access to a network of teams with extensive industry experience.
Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.
We're always seeking top-tier talent, creative problem solvers, and forward-thinking leaders to add to our growing team. If you're looking to join a group of people as driven as you are, let's start a conversation at
The Opportunity
The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Responsibilities
Qualifications