Member & Guest Services Specialist (PT & FT) - Vail
1 month ago
Job summary
The Member & Guest Services Specialist is the first point of contact for Gravity Haus Club & Spa members and guests providing a warm welcome outstanding service and knowledge of our community facilities and lifestyle offerings.This role is responsible for conducting tours promoting membership benefits and supporting fitness spa retail and event services while ensuring every interaction reflects the Gravity Haus mission and values.
Key Responsibilities Guest Services Membership Provide a friendly professional welcome to all members and guests at Gravity Haus Fitness Spa Conduct property tours highlighting Gravity Haus amenities and membership benefits Educate members and guests on Gravity Haus policies services retail products events Anticipate resolve guest needs questions or concerns quickly effectively Act as an ambassador for the Gravity Haus lifestyle core values Operations Communication Maintain clean organized professional front desk guest services area Use communication tools stay informed share information across departments Stay up-to-date on Gravity Huservices retail products partner offerings Slope Room Unravel fitness spa retail What We Want Previous experience hospitality fitnessspa customer service preferred Strong interpersonal communication skills genuine service orientation Ability problem-solve effectively remain calm under pressure fast-paced environment Physical Requirements Ability stand extended periods Ability lift 30 lbs occasionally Ability move between fitness spa retail event spaces as needed About Us
Job description
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