Director of Consumer Services - Garden City, United States - Wheatland Electric Cooperative INC

Description

Wheatland Electric Cooperative, Inc. is a member owned electrical distribution cooperative dedicated to "Delivering Energy for Life" to our communities in western and central Kansas. We have an opening for a Director of Consumer Services. This job can be located in our Scott City, Garden City, or Great Bend, Kansas offices. Our employees are welcoming and committed to your success and to the success of the department.

Opportunities:

• Lead a dynamic team to ensure excellent member service.
• Provide support to achieve the lowest cost, most reliable, and environmentally efficient electricity distribution.
• Enjoy the friendly, hometown atmosphere and give back to your community.
• Be part of a team who is dedicated, inviting, and knowledgeable.
• Receive outstanding benefits including a company funded pension and 401(k) match, low health insurance premiums, paid vacation, sick, and holiday time, company paid group term life and accidental death and dismemberment insurance, company paid long term disability insurance, employee assistance program, and a continuing education program.

Summary: Directs all aspects of the Consumer Services Department to ensure positive member relationships and management of the rates, rules and regulations. This position is an integral part of the senior management team with shared responsibility for the implementation of the Cooperative's policies, procedures, and strategic plan.

Top Qualifications:

• A bachelor's degree or associate degree with 10 years of customer service experience; or High School diploma or equivalent with 15 years of customer service experience.
• At least two years of supervisory experience.
• Knowledgeable in Word, Excel, Outlook and PowerPoint, or equivalent products.
• Knowledge of principles and processes for providing exceptional member service. Ability to resolve complex and sensitive member service problems while remaining calm and professional during member contacts that can be high stress and verbally abusive.
• Able to communicate effectively in writing and verbally. Able to listen and interpret what individuals are asking/telling you.
• Able to maintain confidential Cooperative and employee information.
• Able to research complex and sensitive member service problems through research and investigation of work papers, and discussions with member to find solutions that best benefits the member within Cooperative guidelines.
• Able to independently search out learning opportunities to expand and update consumer service knowledge.
• Able to evaluate a posed question or problem and make competent decisions within a reasonable amount of time.
• Possess a professional presence which promotes responsible, reliable, and efficient work habits. Must demonstrate dependability, flexibility, honesty, and integrity.
• Requires the mental capability to perform job responsibilities with little or no supervision.
• Ability to effectively manage one's own time and that of others.
• Able to keep files, schedules, and projects organized.
• Detail Oriented.

Refer to the Job Description for a complete list of qualifications and essential functions.

Wheatland is an Equal Opportunity Employer