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Joliet

    Customer service representative needed ASAP - Joliet, IL, United States - Pipe Manufacturing Company

    Pipe Manufacturing Company
    Pipe Manufacturing Company Joliet, IL, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Pipe Manufacturing Company

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

    Responding to complaints when customers experience problems

    • Documenting customer interactions
    • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
    • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
    • Be able to process orders, forms, applications, or requests.
    • Work with colleagues when necessary to resolve customer complaints.
    Customer service skills including patience and positivity

    • Excellent computer skills to record, process, and use information to provide assistance to customers
    • Problem-solving skills to ensure complaints are assessed in a manner that is satisfactory for the customer and the company
    • 2+ years' experience in a customer service role
    • Proficient in Microsoft Excel, Word and Outlook
    • Ability to work well with others and communicate effectively with staff and customers at all levels
    • Dental insurance
    • If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.
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