Studio Manager - Phoenix - Reset Mind & Body

    Reset Mind & Body
    Reset Mind & Body Phoenix

    14 hours ago

    Accounting / Finance
    Description

    RESET Mind & Body — Studio Manager

    Role Type: Full-Time

    Compensation: Competitive base salary + performance-based bonus

    Location: RESET Mind & Body (Multi-Studio Wellness & Recovery Brand)

    Our Mission: To Heal The Mind & Body

    At RESET, we believe recovery isn't a luxury, it's essential. We help people reduce stress, improve sleep, ease pain, and perform better through science-backed modalities including cold plunge, infrared sauna, red light therapy, hydromassage, and more.

    When our members feel better, they show up better in every part of life.

    Our Values (The RESET Standard)

    Our values drive how we serve our members, lead our teams, and grow our studios:

    • Community — We build spaces where everyone feels welcome and supported.
    • Genuine Connection — Members are seen, known, and cared for.
    • Unreasonable Hospitality — We go beyond expectations, every time.
    • Always Improving — We learn, refine, and grow — individually and as a brand.
    • Lead By Example — We model the energy, professionalism, and standards we expect.
    • Details Matter — Cleanliness, precision, consistency, and follow-through define us.
    • We Own — We take ownership of results, challenges, and commitments.

    Our Studio Managers are culture carriers, operational leaders, and hospitality stewards of these values.

    Who We're Looking For

    The Studio Manager is both an operator and a community builder. You'll lead the studio's daily performance, elevate the member experience, drive revenue growth, and cultivate a culture built around the RESET Standard.

    This role blends wellness, hospitality, and leadership — ideal for someone who enjoys building relationships, leading teams, and hitting goals with both heart and accountability.

    What You'll Be Doing

    Revenue & Growth (We Own + Always Improving)

    • Achieve monthly revenue targets across memberships, session packs, and add-ons
    • Monitor pacing and performance KPIs to stay ahead of goals
    • Reduce churn through proactive retention strategies and member engagement
    • Support local marketing, events, partnerships, and grassroots efforts
    • Ask for referrals and activate word-of-mouth through connection and results

    Member Experience & Hospitality (Unreasonable Hospitality + Genuine Connection)

    • Deliver a high-touch, personalized member experience that feels warm and human
    • Learn member goals, progress, and preferences — and support them consistently
    • Create moments that surprise, delight, and reinforce value
    • Ensure the studio environment is clean, organized, and detail-perfect

    Community Building (Community + Lead By Example)

    • Cultivate an in-studio culture that feels inclusive and energizing
    • Build authentic relationships with local partners and community groups
    • Help members feel a sense of belonging and identity at RESET

    Team Leadership (Lead By Example + We Own)

    • Recruit, train, and coach a high-performing support team
    • Establish clear standards, accountability, and expectations
    • Provide coaching, feedback, and recognition in real time
    • Model the RESET Standard through professionalism, presence, and execution

    Studio Operations (Details Matter + Always Improving)

    • Manage scheduling, supplies, systems, and daily operational checklists
    • Oversee modality readiness, cleanliness, and safety protocols
    • Maintain accurate administrative records, reporting, and KPI tracking
    • Collaborate with leadership to pilot improvements and operational upgrades

    What You'll Need to Succeed

    • 2+ years in studio management, hospitality leadership, boutique fitness, or service management
    • Sales or revenue responsibility experience (quotas, pacing, or performance targets)
    • Strong communication, emotional intelligence, and organizational discipline
    • Comfortable with technology, CRM/POS systems, and operational tools
    • Passion for wellness, hospitality, and helping people feel better

    Why RESET

    Joining RESET means joining a mission-driven brand focused on improving human wellbeing — not just physically, but mentally.

    You will:

    • Combine leadership, hospitality, and wellness
    • Influence community culture and member outcomes
    • Lead a studio with real ownership and accountability
    • Grow with a fast-expanding brand and studio footprint

    Bonus Points (Not Required)

    • Experience in membership-based businesses
    • Opening new studios or leading operational launches
    • Background in recovery, fitness, athletics, or healthcare
    • Understanding of KPIs, sales funnels, churn, and retention metrics

    Compensation & Benefits

    • Competitive salary
    • Performance-based bonuses tied to revenue & retention
    • On target earnings of $70,000 annually 
    • Employee membership benefits
    • Professional growth pathways as RESET expands
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