Senior Customer Experience Specialist - Upper Marlboro - beBeeLoanServicer

    beBeeLoanServicer
    beBeeLoanServicer Upper Marlboro

    2 days ago

    Job title: Consumer Loan Servicing Team Lead

    Description

    Job Title: Consumer Loan Servicing Team Lead


    This is a unique opportunity for an experienced professional to join our team as a Consumer Loan Servicing Team Lead. In this role, you will assist the Manager with daily operations of the department and mentor representatives in consumer loan servicing.


    The ideal candidate will have a strong knowledge of consumer systems and procedures, credit union regulations, and policies. They will also possess excellent communication skills and be able to work effectively in a fast-paced environment.



    Key Responsibilities:



    • Traffic management and work distribution among representatives;

    • Analyze representative performance data to improve training strategies;

    • Maintain thorough knowledge of all Credit Union lending products services including their features benefits terms conditions etc. ensuring members receive appropriate guidance when applicable;
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      The end goal being enhanced member experience improved operational effectiveness timely resolution issue identification improvement process optimization cost reduction ideas implementation ownership accountability transparency trust building relationship leverage culture values employee engagement promotional activities internal communication framework technology adoption integration readiness transformation mindset innovation growth results learning development collaboration successful partnerships stakeholder value - added benefits realization achievement.
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