Customer Care Center Supervisor - Gastonia
1 month ago

Job summary
Performs difficult professional work supervising the Customer Service Center answering calls from city customers answering questions resolving problems maintaining customer satisfaction by providing problem-solving resources responds to customer inquiries or complaints related to City of Gastonia services coordinates with all City of Gastonia departments to develop and maintain the help file that will be utilized by all Customer Service Center employees to answer call inquiries from customers manages customer service staff communicates job expectations completes performance appraisals and job reviews ensures a strong customer service orientation with all activities implements productivity quality and customer-service standards determines customer service requirements by maintaining contact with customers visiting operational environments evaluates systems policies procedures provide most efficient customer service improves results conducting surveys studying evaluating re-designing processes establishing metrics monitoring analyzing trends audits procedures trends system improvements.
Job description
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