- Warmly welcome members, potential members, and guests, offering exceptional customer service.
- Manage front desk tasks such as answering phones politely, checking members into the system, assisting with new member registrations, and providing tours to potential members.
- Update members' accounts as necessary.
- Address member inquiries and issues promptly and professionally, escalating complex matters to the Assistant Manager or Manager.
- Contribute to the cleanliness and organization of the club.
- Preferably a background in customer service.
- Basic computer skills.
- A genuine interest in fitness and well-being.
- Positive and energetic demeanor.
- Punctual and dependable.
- Exceptional customer service abilities, surpassing members' expectations with positive and professional interactions.
- Effective listening skills with a knack for problem-solving and empathy.
- Display diplomacy and appropriate conduct in all interactions.
- High School diploma or equivalent.
- Must be 18 years old or above.
- Standing and walking throughout the shift.
- Engaging in continuous conversations in person or over the phone.
- Occasional lifting of up to 50 lbs may be required.
- Possible exposure to hazardous chemicals.
- MSR: $14/Hr - Overnight: $15/Hr
- Shift Lead: $16/Hr
- Assistant Manager: Salary + Bonuses
- General Manager: Salary + Bonuses
- Receive a $250 sign-on bonus after completing 6 months.
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Member Services Full Time - Crystal Lake, United States - Planet Fitness - Crystal Lake, IL
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1 day ago
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Description
Job Overview
The Member Services Representative will play a crucial role in ensuring an outstanding member experience at Planet Fitness. By delivering top-notch customer service, they will cater to the needs of existing members, potential members, and visitors.
Key Responsibilities
Qualifications
Physical Requirements
Career Growth Potential
Joining Incentive