Business System Analyst - Sunnyvale, CA
1 week ago
Job summary
This role leads end-to-end ServiceNow process transformation and optimization across ITSM eGRC Physical Security domains partnering closely with business sponsors stakeholders defining current future-state processes identifying gaps recommending scalable best-practice solutions aligned with ServiceNow standards.We are seeking an experienced ServiceNow Business Systems Analyst with 8+ years of expertise to join our team The Business Analyst will manage maintain optimize the ServiceNow platform focusing on ITSM CMDB Now Assist eGRC Platform Foundations This role drives platform maturity best practices through consultative process-driven approach partnering closely with business sponsors product owners delivery teams leading process definition re-engineering workshops performing gap analysis recommending scalable solutions translating business requirements into effective ServiceNow designs acting as trusted advisor ensuring solutions align enterprise standards governance long-term roadmap objectives What the Candidate Will Need Bonus Points Lead end-to-end business process definition re-engineering gap analysis across current future-state processes stakeholder workshops Translate business needs clear documentation including process flows gap analyses roles/responsibilities solution recommendations Identify process improvement opportunities propose scalable solutions outlining benefits risks trade-offs Act trusted advisor business stakeholders throughout engagement lifecycle Drive continuous improvement using metrics KPIs dashboards accountability frameworks Bridge business delivery teams clearly communicating ITSM eGRC Physical Security requirements ensuring solutions meet expectations Lead testing UAT go-live readiness ensuring quality adoption Drive customer roadmap discussions prioritization decision-making Provide training mentoring services team members Contribute creation adoption maintenance best practices standards governance models Deliver against defined workflow practice KPIs individual performance metrics Basic Qualifications Strong expertise in ServiceNow best practices Experience working ITSM platforms including service catalog knowledge asset management incident change CMDB ITSMEGRCPHYSICAL SECURITY AND NOW ASSIST Global proces program managemen experience Hands-on creating update sets managing multi-instance deployments testing production releases Proven documenting ITSMEGRCPHYSICALSECURITYANDNOWASSISTprocessesgapanalysisandsolutiondesigns Solid understanding servicenowfundamentalslatestreleases Excellent communication stakeholdermanagement skill ability explaincomplextechnicalconceptsnon-technicalaudiences Strong ownership mindset independentlytakeinitiative DemonstratedabilityuseAI-assistedtoolstosecondateprogramplanningrequirementsdefinitionriskanalysisdocumentationandstakeholderccommunicationinaproductionenvironment Bachelor degreeequivalentpreferablyInformationTechnology ItilPractitionerServiceManagerBPMcertificationpreferred PreferredQualifications Years hands-on ServicenowexperienceleadingenterprisescaleprocesstransformationacrossITSEGGCPhysicalSecuritystrongbiasout-of-the-boxbestpractices Provenabilityacttrustedadvisor seniorbusinessstakeholders translaterequirementsscalableservicenowsolutions influencingroadmapprioritizationdecisions DemonstrateexperiencedrivingglobalprocesengineeriinggapanalysiscontinuousimprovemenutmetricsKPIsgovernanceframeworksexperience Managingmulti-instanceenvironmentsupdate testproductionrelease Large enterprises excellentcommunicatorsimplifyingcomplextechnicalconceptleadworkshops trainings takerolesbridgebusinessdeliveryteams With eight plus yearsofServicenowexpertiseandadditionalqualificationsyouwilldriveourplatformmaturitytobestpracticesthroughaconsultativeapproach leadprocessdefinitionreengineeringworkshopshandlemultipleprojectsimultaneously drivecustomerroadmapdiscussions prioritize decisions providetrainingmentorshiptoyourcolleaguesjoinusatuber
Job description
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