Call Center Agent - Fort Worth, TX, USA
3 days ago
Job description
Company Description
Catch Vibe Voice is a dynamic communications-driven organization dedicated to delivering exceptional customer engagement experiences. We specialize in structured, results-oriented communication strategies that help businesses build meaningful connections with their clients. Our team is built on professionalism, clarity, and performance excellence. We believe in creating an environment where talent is nurtured, performance is recognized, and growth is continuous.
Job Description
Catch Vibe Voice is seeking a motivated and articulate Call Center Agent to join our Fort Worth team. This role is ideal for individuals who excel in communication, thrive in structured environments, and are committed to delivering outstanding customer service. As a Call Center Agent, you will serve as a key point of contact between our organization and clients, ensuring accurate information delivery and maintaining a high standard of professionalism in every interaction.
Responsibilities
Handle inbound and outbound calls with professionalism and efficiency
Provide accurate information regarding services, inquiries, and client requests
Maintain detailed and organized call records within internal systems
Follow established communication scripts and compliance guidelines
Resolve customer concerns while maintaining a positive client experience
Collaborate with team members and supervisors to meet daily and weekly performance goals
Uphold company standards of service quality and confidentiality
Qualifications
Strong verbal communication and active listening skills
Clear and professional phone etiquette
Excellent organizational and time-management abilities
Ability to work in a fast-paced, goal-oriented environment
Basic computer proficiency and ability to learn internal systems quickly
Team-oriented mindset with a strong sense of accountability
High level of professionalism and reliability
Additional Information
Competitive salary package ($41,000 – $45,000 annually)
Structured growth opportunities and internal advancement pathways
Professional skills development and ongoing training
Supportive and performance-driven team environment
Stable full-time position with consistent schedule
Opportunity to build long-term communication and client management skills
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