- Registration and Cancellation Processing: Handles all aspects of NCMi student registrations and cancellations for Institute classes, ensuring accuracy and efficiency in maintaining records and managing logistics.
- Student Follow-ups: Proactively follow up with students to reschedule cancelled classes and assist individuals in registering for TBD (To Be Determined) classes to ensure timely revenue recognition.
- Post-Class Emails to Sponsors: Send follow-up emails to sponsors after training courses and providing any necessary documentation or information.
- Answer Inbound NCMi Phone Calls: Serve as the primary point of contact for incoming NCMi phone calls, providing excellent customer service and directing inquiries to the appropriate department or individual.
- Respond to NCMi Inbox Emails: Monitor and respond to emails in the NCMi inbox promptly, ensuring timely and accurate communication with internal and external stakeholders.
- Back-up for Institute Coordinators: Provide support to Institute coordinators as needed, including assisting with lunch cleanup, managing coffee breaks, and helping to reset training rooms for subsequent sessions.
- Bachelor's degree preferred; however, requirements may be satisfied with equivalent combination of education and experience.
- Proven experience in administrative roles, preferably in an adult training or education setting.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills, with a customer service-oriented approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with database and CRM, Salesforce experience a plus.
- Ability to work effectively both independently and as part of a team, with a flexible and adaptable mindset.
- Ability to remain calm and composed under pressure, with a positive and solution-oriented attitude.
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Admissions Coordinator - Kansas City, United States - NCM Associates
Description
Job Description
Job DescriptionWe are seeking a highly organized and detail-oriented Admissions Coordinator to join our Automotive Management Training Department. The ideal candidate will be responsible for managing various NCM Institute administrative tasks, including processing registrations and cancellations for training classes, answering inbound NCMi phone calls, responding to NCMi emails, and providing support to the Institute coordinators. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer service.
Responsibilities:
Qualifications
